Ratings based on 457 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Really enjoyed the hotel however the carpet and furnishings had some sort of white powder over them. Everything else was goo and staff were friendly
by A verified traveler
Posted 6 May 2024
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by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 4 May 2024
Space and new property. Comfortable and clean.
next to the station.
Comment from Hotel Management
9 May 2024 by Charlotte, Assistant Front Desk Manager, Hotel Management
Dear Owning, Thank you so much for taking the time to review your stay at Novotel Cambridge North, It is great that you found the hotel to be spacious and you found the rooms to be clean and comfortable. We hope to welcome you back again soon.
by A verified traveler
Posted 3 May 2024
Swimming pool and great location
Comment from Hotel Management
12 May 2024 by Charlotte, Assistant Front Desk Manager, Hotel Management
Dear Owning,Thank you for taking the time to review your stay at Novotel Cambridge North. It is great to read that you enjoyed our swimming pool and the location of the hotel. We hope to welcome you back again soon.
by A verified traveler
Posted 2 May 2024
Convenient location so would stay again:
Pros; Comfortable lounge and bar area, new hotel so rooms nicely appointed with safe & fridge. Quiet so good night's sleep.
Cons; no one told us you need to use your key card to work the lift! Free wifi really poor which was frustrating for this type of hotel; no instructions as to how you work the air con or tv so we gave up, breakfast charge was £18! so we ate elsewhere. Shower had some mould.
by A verified traveler
Posted 29 Apr 2024
Beautiful hotel, clean and quiet considering it’s next to a train station. Food was superb, dinner was delicious despite the price and plenty of choice for breakfast.
The only criticism I have would be the staff who were very polite and professional when spoken to however could have been more attentive. Had to ask for the bill 3 times after dinner and on check in at reception no information was given about hotel facilities, check out time, breakfast times etc. Great location can get train into Cambridge or drive from the hotel however parking is expensive in Cambridge and at the hotel (depending on your duration) so would have been nice to have free parking given the price paid for the room. Overall though very pleasant and comfortable stay.
by A verified traveler
Posted 26 Apr 2024
I am a big fan of this hotel and have been twice now and have already book another stay. It is great for young families.
The only downside is the fact the pool does get incredibly busy very quickly. A booking system might be better on the days the hotel is busy. I did encounter some issues during my stay but the team worked to rectify this and were incredibly polite and understanding.
Comment from Hotel Management
27 Apr 2024 by Charlotte, Assistant Front Desk Manager, Hotel Management
Dear Makeda,Thank you for taking the time to review your stay at Novotel Cambridge North. Thank you for your lovely feedback and it was great to have you stay with us again. We do appreciate that the pool is very popular with children and families so it can get very busy, particularly during weekends. It is regretful that you experienced an issue with your stay, but it is great that the staff were on hand to rectify it for you, and did so in a polite manner. We hope to welcome you back for a third stay with us soon!
by A verified traveler
Posted 24 Apr 2024
