Ratings based on 705 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
The price is low for the area. The room is fine. The pool and hot tub area could use some attention.
by A verified traveler
Posted 28 May 2024
We came here for a last minute memorial weekend trip. With a $500 lodging cost per night and good reviews from
Expedia, we were expecting a decent experience. First, one of their selling point of this Inn is that there is a hot spring experience right at this location. In fact they even included hot spring as a part of their name. We of course, decided to go straight to the pool/ hot spring area for this experience. Let me tell you, it looks like swamp spa. The water was groggy and yellowish with extreme water damage and mold all around the the mini pool and jot spring (hot tub). It was straight from a horror film. The pool needs some serious maintenance. Please see pics.
Second, the air conditioning of the rook sounded like a helicoptor right beside us. We couldn’t keep it more than a few minutes. As a result, we had to open the window and since our room was positioned right outside of the street, we had car noises throughout the night. Needless to say, we didn’t have any rest throughout our 2 nights stay. Lastly, the room didn't even offer basic necessity like water.
Please review our pics and video to experience our not so memorable Memorial Day weekend at Up Valley Inn.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Thank you for taking the time to complete the post stay survey.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 27 May 2024
The place was quiet and very close to the town. Walkable and beautiful environment. The hotel room was average. I liked the refrigerator and the personal patio. The bathroom had mold on the wall. The hotel experience was not worth $500 a night.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Thank you for taking the time to complete the post stay survey On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler from Union city
Posted 18 May 2024
Great property and close walkable distance from downtown Calistoga.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
We appreciate you taking the time to post a review about your experience with us. We are happy to hear that you enjoyed your stay and we exceeded your expectations. I am looking forward to seeing you again on your next trip to Calistoga. Thank you
by A verified traveler
Posted 14 May 2024
Overall I was content the stay with the cute ambiance, clean room, and convenient location. I didn’t use the pool or hot tub because the water had a green tint so wasn’t sure if it was over chlorinated or the pool was dirty. The room was recently remodeled but the AC unit didn’t seem to be updated. It was about 90 degrees in Calistoga during my stay, so I turned on the AC. It was loud like a jet engine, which made it hard for a light sleeper like me to sleep through the night. I would have been okay with sleeping with the window open at night but there were a lot of gnats flying outside and didn’t want to deal with too many inside.
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Thank you Kimberly for taking the time to post a review about your experience during your stay with us. We appreciate the feedback and I will have my staff check the AC unit in that room to make sure that it's functioning properly. We hope to get another chance to serve you on your next trip to Napa Valley. Thank you again for choosing to stay with us
by A verified traveler
Posted 12 May 2024
The room was clean and comfortable. Staff were friendly. Walkable to city center during daylight. The coffee could be better. I would recommend this hotel.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Thank you so much for taking the time to post a review about your stay with us. I am happy to hear that we exceeded your expectations and we hope to see you again on your next visit to Calistoga. Thank you again for choosing to stay with us.
by A verified traveler
Posted 5 May 2024
The jacuzzi needs a scrub, the pool needs a skimming for bugs, the toilet kept running after flush so much I had to turn the water supply OFF, the "boutique" shower of 1 glass covers only the 1/2 of the cubicle, the rest you get to be cold if not in the water. When front desk was advised, I got a "sorry". Really? Would not recommend anyone else stay there.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Thank you for taking the time to complete the post stay survey. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 27 Apr 2024
Loved the mineral baths!
Comment from Hotel Management
3 May 2024 by General Manager, Hotel Management
Thank you so much for taking the time to post a review about your experience with us. We are happy to hear that we exceeded your expectations and we look forward to seeing you again on your next trip to Calistoga.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
3 May 2024 by General Manager, Hotel Management
We are happy to hear that we exceeded your expectations during your time with us. Looking forward to seeing you again on your next trip to Calistoga.
by A verified traveler
Posted 24 Apr 2024
The property had a beautiful view. It was just around the corner from town. The UpValley Inn is quint. The pool, hot tub, sauna, and steam room were very nice. The front desk staff were very nice and helpful.
Comment from Hotel Management
3 May 2024 by General Manager, Hotel Management
Thank you so much for taking the time to post a review about your stay with us. I am happy to hear that we exceeded your expectations and hope to see you again on your next trip to Calistoga. Thank you again for choosing to stay with us
