Ratings based on 992 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mountain View
Posted 16 May 2024
Nice place
Comment from Hotel Management
24 May 2024 by Scott G, Hotel Management
Thank you for your review Luis
by A verified traveler
Posted 13 May 2024
Awesome staff
Comment from Hotel Management
24 May 2024 by Scott G, Hotel Management
Thank you for your review Michelle
by A verified traveler
Posted 1 May 2024
Excellent service and staff and very modern inside
Outside will look great when painting completed
Comment from Hotel Management
24 May 2024 by Scott G, Hotel Management
Dear Alan,Thank you for your feedback! We're delighted to hear that you received excellent service from our staff and that you found the interior of Pullman Cairns International to be very modern.We're currently in the process of planning painting the exterior of our property, and we're glad to hear that you're looking forward to seeing the finished result. We appreciate your patience and understanding as we work to enhance the appearance of our hotel.Thank you for choosing Pullman Cairns International. We look forward to welcoming you back for another exceptional experience in the future.Warm regards,Scott Grant General Manager Pullman Cairns International
by A verified traveler
Posted 30 Apr 2024
Good stay
Comment from Hotel Management
24 May 2024 by Scott G, Hotel Management
Thank you for your review Jananee
by A verified traveler
Posted 21 Apr 2024
Breakfast should have a variety of options. Cheesea need to be sliced. Perhaps have halal optoon noting we saw many muslim families stay at the pullman
Comment from Hotel Management
30 Apr 2024 by Scott G, Hotel Management
Dear Manal,Thank you for sharing your feedback with us following your recent stay at Pullman Cairns International.We appreciate your suggestion regarding breakfast options and the need for sliced cheeses. Providing a variety of options is indeed important to cater to the diverse preferences of our guests. Additionally, we acknowledge the importance of accommodating dietary requirements, including halal options, especially considering the diverse guest demographics we welcome, including Muslim families.Rest assured, your feedback has been shared with our food and beverage team, and we will strive to enhance our breakfast offerings to better meet the needs of all our guests.We value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Scott GrantGeneral ManagerPullman Cairns International
by A verified traveler
Posted 15 Apr 2024
Well located and a very good stay for my family. Breakfast was fantastic and well worth it. The room was clean and if you are on the top floor, you will have a nice view. Very nice restaurants nearby that you can walk to.
Upon checking in I requested a higher-level room, and the first receptionist (Faz) declined my request and politely said there were no similar rooms available in the hotel and gave us a room at level 3. About 20 minutes later I asked the same from another gentleman at the desk who quickly and nicely changed our room to a similar room on level 10.
Comment from Hotel Management
30 Apr 2024 by Scott G, Hotel Management
Dear Hossein,Thank you for taking the time to share your experience with us. We are delighted to hear that you and your family enjoyed your stay at Pullman Cairns International.It's wonderful to know that you found our location convenient and that you were pleased with the cleanliness of your room. We're also thrilled that you enjoyed our breakfast offerings and the beautiful views from the top floor.However, we apologize for any inconvenience caused by the initial response from our receptionist regarding your room request. Rest assured, your feedback has been shared with our team, and we will use it as a learning opportunity to ensure that all guest requests are handled promptly and efficiently in the future.We appreciate your understanding and look forward to the opportunity to welcome you back for another memorable stay.Warm regards,Scott GrantGeneral ManagerPullman Cairns International
by A verified traveler
Posted 27 Mar 2024
They advertise a harbour view room which is inappropriate as you would need to go on the balcony and look far right to see part of the harbour. We mentioned this to the front desk and the only thing they said was “sorry”. Also, the front desk manager was just plain unpleasant upon check in. Lastly, it is time for another reno.
Comment from Hotel Management
15 Apr 2024 by Scott G, Hotel Management
Gordon,It sounds like your experience didn't quite meet your expectations, Gordon. I'm sorry to hear about the misleading advertisement and the less than satisfactory interaction with the front desk manager. Your feedback about the need for renovations is duly noted. I'll ensure that your comments are shared with the relevant team members for improvement. If there's anything else you'd like to address, please feel free to let me know.Scott GrantGeneral ManagerPullman Cairns International
by A verified traveler
Posted 26 Mar 2024
Good location and buffet breakfast is good.
Comment from Hotel Management
15 Apr 2024 by Scott G, Hotel Management
Kerry,Thank you for reviewing our hotel. Great to hear you enjoyed our central location and tasty buffet breakfast. We look forward to welcoming you back again.Warm regards,Scott GrantGeneral ManagerPullman Cairns International
by A verified traveler
Posted 21 Mar 2024
I must’ve stayed here on 10 occasions s and never once has any of the porters or concierge staff offered to bring luggage to the room, or even assist with luggage in or out of the vehicle.
Comment from Hotel Management
15 Apr 2024 by Scott G, Hotel Management
Jeremy,Thank you for your repeat business. I am sorry that our concierge team haven't assisted with your bags. I will pass on your comments to our team to ensure this is addressed moving forward. We hope to welcome you back again.Warm regards,Scott GrantGeneral Manager
by A verified traveler
Posted 17 Mar 2024
Pool needs improvement.
Comment from Hotel Management
15 Apr 2024 by Scott G, Hotel Management
Ian,Thank you for your review. We are currently working through solutions to rectify the pool issues outlined. Apologies for the inconvenience caused. We hope to welcome you back again.Warm regards,Scott GrantGeneral Manager
