Ratings based on 347 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Always a pleasure to return to this property, especially because of the courteous and friendly staff.If you are going to CDO for shopping and just want to walk to the downtown malls and stay somewhere convenient at a reasonable price, there is little beat Red Planet. Air conditioning in the room was super cold and we couldn't adjust the temperature so turned it off at night. Other than that it was a great stay. Will go back again soon
Comment from Hotel Management
14 May 2024 by Kath, Hotel Management
Dear Mr. Clifford,Thank you for your generosity with the rating. We are delighted that you had an enjoyable experience with us, despite the issues you experience with the AC in your room. . Your valuable feedback is being shared with our management team for further assistance. We look forward to your next stay with us.Sincerely,Kathrina Mae Bulawin
by A verified traveler from Brandon
Posted 1 May 2024
The staff was friendly and accomodating. I appreciated their kindness and consideration and attention to detail.
Comment from Hotel Management
4 May 2024 by Kath, Hotel Management
Hi James,Thank you for taking the time to write us a positive review. We really appreciated the kind words you said about our friendly, accommodating and detail oriented Team . We will make sure the team knows their hard work is recognized.Looking forward on your next stay at Red Planet Hotel Cagayan de Oro!Sincerely,Kathrina Mae Bulawin
by A verified traveler from Bothell
Posted 23 Apr 2024
Close to the mall and restaurants
Comment from Hotel Management
27 Apr 2024 by kath, Hotel Management
Hi Samuel,Thank you for taking the time to write such a positive review of our hotel. We hope to have the pleasure of welcoming you back soon.Yours truly,Kathrina Mae Bulawin
by A verified traveler from Humble
Posted 8 Apr 2024
The staff went above and beyond to transfer me to another room because the AC stopped working.
Comment from Hotel Management
15 Apr 2024 by Kath, Hotel Management
Hi Jose,Thank you for staying at Red Planet Hotels Cagayan de Oro. We are sorry to hear that your room AC stopped working during your stay. Despite of this we're glad our team was able to assist you timely.We look forward to seeing you again soon and thank you for your feedback.Sincerely,Kathrina Mae
by A verified traveler
Posted 1 Apr 2024
We had a three day reservation and checked out after the first night!!!!
i have traveled extensively and been in hotels, inns, B & B's and hostels all over not just Asia, but all over the world. This was one of the worst, if not the worst, property I have ever stayed in!!!!
I stayed here years ago and while the facility needed an upgrade then, the staff was so accommodating that it was still a reasonable choice. That is far from true now!
The peeling paint/plaster on the walls, A/C unit that sounds like Chicago in the dead of winter and filthy rooms are worsened by an "I don't care" attitude.
We checked out early and the desk clerk didn't even ask why!!! Other couples did the same and yet no one, that I know of, was asked.
The owner needs to decide if they want a successful business to be proud of, or a flop house!
It's just a nightmare, now.
Comment from Hotel Management
4 Apr 2024 by Kath, Hotel Management
Hi Roy,Thank you for giving us valuable feedback that will help us make the necessary improvements in our services. We sincerely apologize for the inconvenience and frustration you experience during your stay and rest assured we are doing our best to recover and expedite the hotel's improvement.Regarding the staff concern, rest assured that proper retraining and will be given to avoid a similar happening in the future. Again, my sincerest apologies. We hope you give us another chance to be of service in the future.Thank you.Yours truly,Kathrina Mae
by A verified traveler
Posted 31 Mar 2024
Room was dirty, checked out early as I refused to stay there. Water dripped constantly. Toilet ran constantly. Towels were yellow from stains
Comment from Hotel Management
1 Apr 2024 by Kath, Hotel Management
Hi John,Thank you for your message.We sincerely apologize on the factors that has given you a negative impression. We understand your concern and where you are coming from, we are doing all we can to improve our hotel, and these includes our guest bathroom and all of your concerns.We hope this will not deter you in coming again to stay with us.
by A verified traveler
Posted 28 Mar 2024
Free water is Very far from My room.
by A verified traveler from Avon Oark
Posted 6 Mar 2024
by A verified traveler
Posted 5 Mar 2024
Always a pleasure to return once again to this property. The staff and it's location are excellent: housekeeping was prompt to fulfill requests, and the guard in the garage made sure we had parking despite the fact the hotel was full. Comments I made on previous stays regarding condition of towels and temperature of water seemed to hzve been heeded as both were now fine. The shower stall in our bathroom did not drain easily and we reported this to the front desk. We look forward to our be next stay here.
Comment from Hotel Management
7 Mar 2024 by Kath, Hotel Management
Dear Mr. Clifford,Thank you for taking the time to write such a positive review of our hotel. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. Your kind words mean a lot to the team as always, we truly appreciate your feedback.We are looking forward to your next stay!Sincerely,Kathrina Mae BulawinAsst. Hotel Manager
by A verified traveler
Great Staff, Great Location but needs a refresh!
Posted 17 Jan 2024 on HotelsExcellent hotel staff all-throughout. Rooms are right-sized for the price and location is hard to beat. Rooms need a re-fresh however, and sheets/beddings and towels badly need replacement. Mold and seeping moist-in-walls and its associated smells will also have to be treated.
Comment from Hotel Management
1 Feb 2024 by Dimps, Hotel Management
Dear Traveler,Warm Greetings from Red Planet Hotel Cagayan de Oro!Thank you for sharing your review online. It is in much delight that we received this 4 star review. Thank you so much and we look forward in your next visit. Sincerely,Dear Traveler,Warm Greetings from Red Planet Hotel Cagayan de Oro!Thank you for sharing your review online. It is in much delight that we received this 4 star review. Thank you so much and we look forward in your next visit. Sincerely, Dimps Munsayac
