Primavera Residences Reviews

Good day Ms. Fatima! Thank you for staying with us. We extend our sincerest apology for the inconvenience you had when you stayed here. We would like to addressed your concerns about: 1st. Bringing kids with you is not a problem but it was stated in our website the maximum occupancy of our rooms and you exceed more than that not including the children. And since, you only booked 3 1Bedroom type for 10 adults not counting children, we had to have you add another 2 rooms because we strictly implement the policy of 2adults and a child in 1bedroom. 2nd. We made you pay for the linen stain. Know that the 2699 is a room accommodation charge and not including damages made. We had also posted our policy at the back of the door inside the room to every unit, occupied or not. It was clearly stated there that "YOU ARE DIRECTLY RESPONSIBLE AND LIABLE FOR ANY DAMAGES CAUSED BY YOU OR YOUR GUEST". 3rd. 5000 deposit. The 5000 is a security deposit and had been refunded to you when you checked out. We would like to reiterate, it was stated in our website policy, that upon check in you will have to pay Cash deposit- 2,000 and Breakage deposit-2,000.00. We should have collected more than 5k deposit because you booked 3 rooms and 2 additional. 4th. We don't provide blanket. Before you checked in, we made sure that the reserved unit for you has already been cleaned and complete with aminities and bed set up. Also, we didn't received any complained from anyone of your group the night we gave the keys of the units to you that we have not provided any blankets. We should have taken action on this immediately. And before you checked out, we had our housekeeping staff check the room as it was on our policy, none of them reported that a blanket is missing. In addition, Our standard check out is 12noon regardless of the time checked in, we allowed you to checked out at 2pm without any charges. We truly appreciate your review.

Thank you for your review sir. It's been our pleasure serving you. And we are happy to know that our service and facility has been your likings. We hope to welcome you here again in Damiani Service Apartment. Until next time :)

Thank you for your time an effort to give us a review. In our property we always prioritized our guest's needs, and we'll considered for late checked-in without any additional charges. Thank you for staying with us and hope to see you again here in Primavera by Damiani

Hi Rohan, thanks for your honest review of our condotel, we appreciate the feedback. Sorry for the inconvenience we have cause you, that was truly not our intention. And hope you do give us the chance to make it right, where well make sure you get the stay you deserved. Thank you

Mr. Jose, We would like to thank you for staying with us at Primavera by Damiani and for taking time to send us your positive feedback, your kind comments will be shared with all staff members. We do hope to have the opportunity in the near future to welcome you. Thank you again for having shared your experience with us.

We was very disappointed to read of your experience during your stay with us. Whilst and apology with regrettably. We certainly empathize regarding the points you mention in your review. It is through feedback such as yours that we are able to maintain to maintain and indeed, where necessary,improve upon the service that we provide to our valued guest.

Thank you for writing reviews to us Ms. Teresa.We are happy that our location is into your liking. We hope that you enjoyed your stay with us and that we are able to satisfy your expectation. We are looking forward to welcome you here again in Primavera by DAMIANI. See you! :)