Ratings based on 22 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
3.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Feb 2024
I needed a hotel last minute in Cagayan de Oro so I booked here. I was happy with my stay! The staff was very friendly and the rooms are clean.
by A verified traveler
Posted 19 Feb 2024 on Hotels
by A verified traveler
Posted 15 Feb 2024
The staff is very accommodating, friendly and informative. The room and common areas are very clean and the Cafe had good food that was served at the requested time.
by A verified traveler
Posted 29 Dec 2023 on Hotels
Comment from Hotel Management
30 Dec 2023 by Maridy, Hotel Management
Good day, Mr. Abdulrashid!We appreciate you taking the time to provide us with feedback of your stay and we apologize that your visit fell anything short of wonderful. We hope your next stay at Benrose Hotel will be a pleasant one and looking forward to welcoming you back again. We hope you would allow us an opportunity to make up for our shortcomings. Thank you and have a wonderful day.Best Regards,Benrose Hotel Management
by A verified traveler
Posted 19 Dec 2023
The property was reasonable priced, very comfortable, accomodating staff, immaculate rooms ( I booked two rooms), and accessible to shopping and restaurants.
Comment from Hotel Management
12 Jan 2024 by shel, Hotel Management
Good day Ms.Xenia,We are very pleased to know that you had a wonderful experience at our newly opened hotel. Feedback such as yours are greatly appreciated by the management, as it helps us improve our services along with your overall customer experience. Thank you very much for choosing and recommending Benrose Hotel-Your Local Sanctuary! Our team would be delighted to welcome & accommodate you again on your future visit to Cagayan de Oro City-The City of Golden Friendship .Best Regards,Benrose Hotel Management
by A verified traveler
Posted 9 Dec 2023
Liked: Very clean room, good sheets, strong AC, good wifi, staff is very helpful and professional.
Disliked: Water goes everywhere when you shower - makes a mess with the bathmats.
Comment from Hotel Management
12 Jan 2024 by shel, Hotel Management
Good day Mr.Luis,We are very pleased to know that you had a wonderful experience at our newly opened hotel. Feedback such as yours are greatly appreciated by the management, as it helps us improve our services along with your overall customer experience. Thank you very much for choosing and recommending Benrose Hotel-Your Local Sanctuary! Our team would be delighted to welcome & accommodate you again on your future visit to Cagayan de Oro City-The City of Golden Friendship .Best Regards,Benrose Hotel Management
by A verified traveler
Posted 7 Oct 2023
Yummy breakfast
Comment from Hotel Management
13 Oct 2023 by shel, Hotel Management
Good day Mr.Kurt,We are very pleased to know that you had a wonderful experience at our newly opened hotel. Feedback such as yours are greatly appreciated by the management, as it helps us improve our services along with your overall customer experience. Thank you very much for choosing and recommending Benrose Hotel-Your Local Sanctuary! Our team would be delighted to welcome & accommodate you again on your future visit to Cagayan de Oro City-The City of Golden Friendship .Best Regards,Benrose Hotel Management
by A verified traveler
Reasonable Hotel Rate in Heart of Town
Posted 7 Oct 2023 on HotelsThe place offers peace & quiet at night. Building structure though does not offer any window and the room wa quite small. My main concern was my safety, especially the tiled floor that gets very slippery when you take a shower. Bathroom wall was glass; no handle bars provided to hold on to prevent a slip & fall. Further in case if a fall and glass wall breaks, it can create sharp points that can stab anyone. Water seeps into the room from the glass sliding door.
The hotel is nicely located, very close to the 'old' center of city. Its price was reasonable. Food prep needs improvement, its quality average.
Comment from Hotel Management
13 Oct 2023 by SHEL, Hotel Management
Good day!On behalf of BenRose Hotel, We owe our sincerest apologize regarding that matter. On your next visit, we assure to address your concern. Feedback such as yours are greatly appreciated by management, as it helps us improve our services along with your overall customer experience. Thank you very much for choosing and recommending Benrose Hotel! Our team would be delighted to welcome & accommodate you again, should you allow us to host you again on your next visit to Cagayan de Oro City.Best Regards,Benrose Hotel Management
by A verified traveler
Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
3 Oct 2023 by MICAH, Hotel Management
Good day! We are very pleased to know that you had a wonderful experience at our newly opened hotel. Feedback such as yours are greatly appreciated by management, as it helps us improve our services along with your overall customer experience. Thank you very much for choosing and recommending Benrose Hotel! Our team would be delighted to welcome & accommodate you again, should you allow us to host you again on your next visit to Cagayan de Oro City.Best Regards, Benrose Hotel Management
by A verified traveler
Posted 20 Sep 2023
Front desk was accommodating. The double standard bed posted which we chose, for the price we paid turned out to be a suite. So I was given a more spacious room than the 1 queen bed I booked before though not a suite. Double standard bed and queen have the same price, btw.
Comment from Hotel Management
20 Sep 2023 by MICAH, Hotel Management
Good day, !We are very pleased to know that you had a wonderful experience at our newly opened hotel. Feedback such as yours are greatly appreciated by management, as it helps us improve our services along with your your overall customer experience. Thank you very much for choosing and recommending Benrose Hotel! Our team would be delighted to welcome & accommodate you again, should you allow us to host you again on your next visit to Cagayan de Oro City.Best Regards,Benrose Hotel Management
