Ratings based on 999 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Awesome service great customer service and location
Comment from Hotel Management
6 Jun 2024 by Naúm Morán, Hotel Management
Dear ray,Thank you for taking the time to give us your kind rating.We are honored to read that you enjoyed your time with us.We look forward to the opportunity of hosting you again at our beautiful resort.Respectfully,
by A verified traveler from Madera
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Oscar Galeana Gallo/ Guest Service Manager, Hotel Management
Dear Anil, Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,
by A verified traveler
Posted 25 May 2024
lots of vendors on the beach. And your Uber cannot pull up to the hotel.
Comment from Hotel Management
27 May 2024 by Oscar Galeana Gallo/ Guest Service Manager, Hotel Management
Dear, JewelThank you for taking the time to share your review with us and for trusting us with your vacation. I am so sorry to read that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You may rest assured that your comments will be taken into consideration and we will act in a timely manner to prevent this from happening again. We hope you give us the opportunity to host you once again so that we may serve you with the warmth and hospitality for which we are recognized. Please contact me directly when planning to stay with us again so that I may help you with your reservation. It would be an honor to have the opportunity to host you again and show you the improvements we have made.
by A verified traveler from Esquimalt
Posted 17 May 2024
I loved it here. The staff is so friendly and there is so much to do. I highly recommend.
Comment from Hotel Management
17 May 2024 by Oscar Galeana Gallo/ Guest Service Manager, Hotel Management
Dear Ryan, Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review. We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We look forward to welcoming you again soon.Kind rergards...
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Oscar Galeana Gallo/ Guest Service Manager, Hotel Management
Dear Shane, Thank you very much for the time you took to express your comments about your stay. I sincerely regret that your satisfaction was affected by the circumstances in your room. Rest assured that the proper measures have been taken in order to improve the quality of the services and accommodations we offer to our valued guests like you. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. Furthermore, we are very grateful for your compliments towards our team members whose kindness and professionalism are one of our hotel's greatest strengths, and we promise to congratulate them all.Kind regards...
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
29 May 2024 by Oscar Galeana Gallo/ Guest Service Manager, Hotel Management
Dear Mark, Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
29 May 2024 by Oscar Galeana Gallo/ Guest Service Manager, Hotel Management
Dear Carmen, We appreciate the time you took to share your experience with us, your comments help us to improve our services and our guest’s satisfaction. With no doubts we will take actions based on your comments to make appropriate improvements.We hope you give us the opportunity to host you once again so that we may serve you with the warmth and hospitality for which we are recognized.
by A verified traveler from Eagan
Posted 7 May 2024
I love the location.
Comment from Hotel Management
8 May 2024 by Oscar Galeana Gallo/ Guest Service Manager, Hotel Management
Dear Kate, Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
29 May 2024 by Oscar Galeana Gallo/ Guest Service Manager, Hotel Management
Dear Joel, Thank you very much for taking the time to share with all of us how wonderful your stay at Villa del Palmar Beach Resort & Spa Cabo was. We are very happy to be part of your memorable vacation and that our resort met your expectations. We look forward to your next visit so don't hesitate to contact us directly for any future requests!! Respectfully...
by A verified traveler from Overland Park
Posted 6 May 2024
I had a great time & enjoyed my room with the balcony & kitchenette. Just avoid the people offering the free breakfast.
Comment from Hotel Management
8 May 2024 by Oscar Galeana Gallo/ Guest Service Manager, Hotel Management
Dear Janet, Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review. We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We look forward to welcoming you again soon.
