Ratings based on 1,539 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Valencia
Posted 16 May 2024
This is in top 3 of our most favorite resorts.
Pros:
- 2 bathrooms in 1 room
- delicious, good quality food, with lots of variety. quality vs quantity
- spacious rooms
- all rooms are oceanview
- majority of the staff are friendly, polite and service-oriented
- 5 pools
- no reservations to dine in the evening
- dress code is not too strict
- golfcart service is quick
- the bracelet serves as keycard, provides access to everything, just tap
- provides access and bus service to sister hotels
- lots of storage in the room
- adult pool’s exclusivity is imposed
- the food hall is very unique, I have not seen this concept anywhere
- beautiful property
- has a gorgeous chapel
- everything is spreadout that it’s not congested anywhere
cons:
- not too walkable, golfcart service-reliant
- beach is non swimmable
- 45-minutes from airport
- check-out is a hassle
- kitchen area is a waste of space and features, they should have those only in few towers, AI guests don’t really need them
- it may take a while to get sent to or get service in the room
- no night time entertainment
- no pool entertainment
- all services stop at 12nn on day of checkout, cannot even get a snack before heading to the airport
- there are no more bottled drinks in the fridge; you’d have to grab it from the restaurants, bars or pool area and bring it to your room
Tips: Mauricio of Bistro resto provided us with the best service with a smile. The Chinese resto offers the best choices and tastiest meals.
Comment from Hotel Management
17 May 2024 by Orlando Morales, Hotel Management
Dear Mary, On behalf of the entire team at Pueblo Bonito Sunset, I would like to extend our sincerest apologies for the issues you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and it deeply saddens us to hear that we fell short of meeting your expectations.We truly value your feedback, as it helps us identify areas for improvement. Rest assured that we take your comments seriously, and we are committed to addressing them to enhance the experience for our future guests.We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Please do not hesitate to reach out to us if there is anything else we can assist you with. Warm regards,
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Orlando Morales, Hotel Management
Dear Meis, Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon. Warm regards,
by A verified traveler
Posted 15 May 2024
We liked:
The variety of areas
The ability to go the sister locations
What we didn’t like:
Constantly being asked to join the information session about the timeshare from both staff and residents.
Not enough written literature of things to do or information on the other properties.
Needed to go to the sister property to get info on excursions.
Not clearly marked smoking areas.
Finding out that the heaters in the pools were not turned on and there was no plans to turn them on while we were there.
Comment from Hotel Management
16 May 2024 by Orlando Morales, Hotel Management
Dear Steve, On behalf of the entire team at Pueblo Bonito Sunset, I would like to extend our sincerest apologies for the issues you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and it deeply saddens us to hear that we fell short of meeting your expectations.We truly value your feedback, as it helps us identify areas for improvement. Rest assured that we take your comments seriously, and we are committed to addressing them to enhance the experience for our future guests.We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Please do not hesitate to reach out to us if there is anything else we can assist you with. Warm regards,
by A verified traveler
Posted 15 May 2024
Everything was perfect and just beautiful!
Comment from Hotel Management
16 May 2024 by Orlando Morales, Hotel Management
Dear Mayeli, Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon. Warm regards,
by A verified traveler
Posted 15 May 2024
What a great place to stay. I’m always reading reviews and always hesitant to trust them, but do trust that this place is a Great place for the value. The Market is a must if you like options including great ice cream, burgers, crepes and much more. Only caveat is the hilly terrain around the resort, but there’s plenty of golf carts style cars that operate around the resort.
Comment from Hotel Management
15 May 2024 by Orlando Morales, Hotel Management
Dear Jose, Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon. Warm regards,
by A verified traveler
Posted 14 May 2024
Amazing
Comment from Hotel Management
14 May 2024 by Orlando Morales, Hotel Management
Dear David,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon. Warm regards.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Orlando Morales, Hotel Management
Dear Claudia,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon. Warm regards,
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Orlando Morales, Hotel Management
Dear Cirilo,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us and we hope to welcome you back soon.Warm regards,
by A verified traveler
Posted 10 May 2024
My favorite thing about this resort is the groundskeeping. The trees and flowers are numerous healthy and beautiful
Comment from Hotel Management
12 May 2024 by Orlando Morales, Hotel Management
Dear Mohamed,Thank you for choosing Pueblo Bonito Sunset for your recent stay. Your positive feedback means the world to us.We're thrilled to hear that you enjoyed your experience with us, and we greatly appreciate your positive comment about the groundskeeping. It's always rewarding to know that our efforts to maintain the beauty of our surroundings are appreciated.Warm regards,
by A verified traveler
Posted 9 May 2024
We have been a few times in the past and the service was not as good this time. We got to the point at the end of our stay we didn’t expect service in the restaurants at all because it had been so poor for the majority time we were there.
Comment from Hotel Management
13 May 2024 by Orlando Morales, Hotel Management
Dear Stefanie,On behalf of the entire team at Pueblo Bonito Sunset, I would like to extend our sincerest apologies for the issues you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and it deeply saddens us to hear that we fell short of meeting your expectations.We truly value your feedback, as it helps us identify areas for improvement. Rest assured that we take your comments seriously, and we are committed to addressing them to enhance the experience for our future guests.We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Please do not hesitate to reach out to us if there is anything else we can assist you with.Warm regards,
