Ratings based on 997 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Great value, great views, great time!
Comment from Hotel Management
22 May 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Truscott, Thank you very much for your wonderful review. We are pleased to know you enjoyed your stay. Your kind words toward our Pueblo Bonito team are very much appreciated. We sincerely look forward to your return to continue to exceed your expectations.Warm regards,
by A verified traveler
Posted 21 May 2024
Food is horrible.
Comment from Hotel Management
22 May 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Darnel, Thank you very much for your comments regarding your stay. We are really sorry that your experience was so poor. We can assure you all of your comments have been passed on to our Head Chef and our Food and Beverage team to ensure that the hotel is constantly striving to achieve the highest level of satisfaction in our Food and Beverage areas. We hope you will give us another opportunity to amend your latest views.Sincerely,
by A verified traveler
Posted 20 May 2024
Most of the waiters are very friendly good food and service
Comment from Hotel Management
21 May 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Jesus, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
by A verified traveler
Posted 18 May 2024
Upgrade was fantastic, staff was so helpful
Comment from Hotel Management
20 May 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Kari,Thank you for your kind review. We are all thrilled to know that you and your family had a most wonderful time. Your lovely words for all the members of the team are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,
by A verified traveler from Coldstream
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Debbie, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Posted 16 May 2024
I was extremely Impressed with the professionalism and the staff was extremely humble with excellent optimistic attitude. The concierge helped me a lot and kudos for the same.
Comment from Hotel Management
17 May 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Mukesh R, Thank you very much for your review and for taking the time to share such warm and caring words towards the members of the team with the community. We are all incredibly happy to know you enjoyed lovely and joyful interactions with our team who always strives to deliver lasting memories for our guests. We sincerely look forward to your return.Best regards,
by A verified traveler
Posted 16 May 2024
Great service, the staff always greats us by name. We come at least once a year, our waiter Blas is friendly and his service is always quick and remembers what you like.
Comment from Hotel Management
17 May 2024 by Fernando Pelayo General Manager Pueblo Bonito Rosé, Hotel Management
Dear Carlos, Thank you very much for your fabulous review and for your lovely words towards the team members. We are very pleased to know that you felt every step of the way the Pueblo Bonito touch and you felt like at home during your stay. We also very much look forward to your return. Warmest regards,
by A verified traveler
Posted 13 May 2024
Todo el personal muy amable. La comida excelente.
La habitación excelente.
Comment from Hotel Management
14 May 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Estimada Maria, Es por su preferencia que seguimos mejorando y creciendo para superar sus expectativas en cada visita y garantizar su satisfacción. Estaremos encantados de abrirle nuestras puertas y darle una cálida bienvenida, este es su casa lejos de casa.Atentamente,
by A verified traveler
Posted 12 May 2024
My first time in Cabo and Pueblo Bonito was so amazing that I plan on being there at least once a year! The staff are so helpful and friendly, the food and drinks did not disappoint! You absolutely want to stay here.
Comment from Hotel Management
13 May 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Jerilyn M, We thank you for the kind review, on behalf of all of us here at Pueblo Bonito, we would like to thank you for your appreciation to the services provided during your recent stay. We can assure you that your comments represent a major factor of motivation to all the Pueblo Bonito staff.Best regards,
by A verified traveler from Mapleton
Posted 12 May 2024
Love Pueblo Bonito Blanco but rooms & hotel are looking like they need an update
Comment from Hotel Management
13 May 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Terry L, Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,
