Ratings based on 789 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Perfect location with your family to be far from the crazy crowd of Cabo San Lucas.
Comment from Hotel Management
5 Jun 2024 by Guest Relations Management., Hotel Management
Dear Guest.We really appreciate your kind review, we look forward to see you back in our piece of paradise very soon.Best wishes.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
26 May 2024 by G, Hotel Management
Thank you very much for your rating. We look forward to welcome you back very soon.Kind regards.
by A verified traveler
Posted 1 May 2024
The bartenders were attentive.
The room was dirty and the tub did not hold water and the shower was very dirty, had sand grit in the toilet room.
I was charged for my piece of birthday cake, and the person at checkout had a copy of my passport, he checked the birthdate and gave me a smirk, like meh.
Not cool at all.
Will not return here ever.
Comment from Hotel Management
26 May 2024 by Guest Relations Management., Hotel Management
Dear Guest.Please accept our deepest apologies for the issues experienced, we are sharing your comments with the rest of the management to improve our procedures and avoid this situations to happen in the future.We hope to have a new opportunity to welcome you back in HDM.Best wishes.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Guest Relations Management., Hotel Management
Dear Guest.Thank you very much for your rating. We look forward to welcome you back very soon.Kind regards
by A verified traveler
Posted 20 Mar 2024
It felt like you were in Mexico! And the food was very good!! Rooms were beautiful with a spectacular view!!
Comment from Hotel Management
20 Mar 2024 by Guest Relations Management., Hotel Management
Dear Guest.Thank you very much for your review, we look forward to welcome you back very soon.Kind regards.
by A verified traveler
Posted 14 Mar 2024
We’ve been here 3yrs in a row and always a Good time. At check-in David was helpful with upgrading our room from Garden to Oceanview. (Just to be clear nothing wrong with Garden View we personally enjoy the Ocean view).
The staff at Tomatoes are Very friendly & Very welcoming. The bell boys Oliver, Christian, Humberto were very helpful when arriving, during our stay & when it was time to leave. A Great place to Relax and enjoy the views for All ages. We’ll be back Soon!
Comment from Hotel Management
17 Mar 2024 by Guest Relations Management., Hotel Management
Dear guest,Thank you so much for your comments!We truly appreciate your feedback and hope to have the opportunity to keep welcoming you back in the future!Best Wishes.
by A verified traveler
Posted 11 Mar 2024 on Orbitz
The increase in employees dedicated to pool and beach service - both dining and with assistance on the pool deck and beach (green shirts) was wonderful! It really makes a difference having those people monitoring and assisting people at the pool and on the beach to secure chairs, umbrellas and navigate busy times. Thank you for this edition.
Also - the dining options for the full meal plan are wonderful. So much better than anywhere else we have stayed.
The hospitality of all your employees from the the concierge, dining and desk staff, to the cleaning staff is impeccable. It just can't be beat. Though many of the buildings and pool area items (umbrellas, etc.) need to be updated, the grounds are simply beautiful and all areas very clean, including bathrooms at the poolside.
Comment from Hotel Management
11 Mar 2024 by Guest Relations Management., Hotel Management
Dear Guest.Thank you very much for your kind comments and review about your stay at HDM.We hope to see you back very soon.Kind regards.
by A verified traveler
Posted 26 Feb 2024
General atmosphere of the property was great. A bit on the expensive side for food and drink ( we were non all-inclusive). Didn’t like the sales pitch when first arrived! Staff was great and extra shout out to a Thomas on the beach, he goes above and beyond!
We will return for sure.
Comment from Hotel Management
29 Feb 2024 by Guest Relations Management., Hotel Management
Dear Rosanne.Thank you very much for your kind review, we really appreciate your honesty. We are sharing your survey to the rest of the management team in order to revise our procedures. Look forward to welcome you back very soon. Kind regards. Guest Relations Management.
by A verified traveler from Alamogordo
Posted 25 Feb 2024
Great weather
Comment from Hotel Management
25 Feb 2024 by Guest Relations Management., Hotel Management
Dear Guest.Thank you very much for answering our survey, we hope to see you back in HDM very soon.Kind regards.
by A verified traveler
Posted 16 Feb 2024
To expensive and not much to do.
Comment from Hotel Management
17 Feb 2024 by Guest Relations Management., Hotel Management
Dear Guest.We are truly sorry to know that your experience wasnt at your satisfaction. We hope that you can give us the chance to redeem your stay in the future.Warm regards.
