Ratings based on 499 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Staff was very attentive and courteous (special shout to Carlos at the front desk for a room upgrade!). Property is very clean, the meals at the on site restaurants were excellent!
by A verified traveler
Posted 9 May 2024
Nice clean resort. A bit overpriced but overall very nice.
Comment from Hotel Management
25 May 2024 by Jorge Herran GM, Hotel Management
Thank you for your feedback! We're glad to hear that you found our resort clean and overall enjoyable. We strive to provide a great experience for our guests, and we appreciate your input.Best Regards,
by A verified traveler
Posted 24 Apr 2024
Beautiful property right on the beach, friendly workers, variety of restaurants.
Comment from Hotel Management
7 May 2024 by TM, Hotel Management
Dear Elisa,On behalf of the entire ambassadors of service, we would like to thank you for visiting us and reviewing us. We hope to have the pleasure to welcome you again soon.Sincerely,The management
by A verified traveler from Rock Valley
Posted 18 Apr 2024
Great!
Comment from Hotel Management
20 Apr 2024 by Jorge Herran GM, Hotel Management
We're thrilled to hear that you had a great stay with us! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Jorge Herran GM, Hotel Management
Thank you for your feedback. We look forward to the opportunity of welcoming you back to Grand Solmar Lands End!
by A verified traveler
Posted 5 Apr 2024
Did not receive my vip reward at checkin. The hotel also is one where i experienced racism, there was clearly a difference in the way the hotel staff treated colored people.
Comment from Hotel Management
10 Apr 2024 by Jorge Herran GM, Hotel Management
We sincerely apologize for the oversight regarding your VIP reward at check-in. Your feedback about your experience of racism is deeply concerning and goes against our values of inclusivity and equality. We take such matters very seriously and will investigate this issue thoroughly to ensure that all guests are treated with the utmost respect and fairness. Please know that we are committed to providing a welcoming environment for all guests, regardless of race or ethnicity. We appreciate you bringing this to our attention, and we extend our sincerest apologies for any discomfort or inconvenience caused.Warm regards,
by A verified traveler
Posted 3 Apr 2024
Loved the location and the property overall. Food and beverage needs work. Quality is just average. Staff is extremely helpful and courteous.
Comment from Hotel Management
10 Apr 2024 by Jorge Herran GM, Hotel Management
Dear Russell,Thank you for sharing your thoughts with us. We're thrilled to hear that you loved our location and overall property. Your feedback on the food and beverage quality is duly noted, and we'll strive to improve in this aspect. It's wonderful to hear that our staff provided you with helpful and courteous service. We look forward to the opportunity to welcome you back for an even better experience.Best regards,
by A verified traveler
Posted 3 Apr 2024
I was disappointed that the view to the beach an pool area was blocked by a 31/2 foot wall across the balcony. The website showed a full view from the balcony. I had to stand to see the view. Also,I had a terrible experience with the timeshare sales people, one of whom was a U.S. expat who became irate when I didn't purchase a time share. He said they had my and my travel companions names, adresses and passport numbers and should we return, we will never be allowed to purchase a time-share. He also repeated several times that we had been give $1,000,00 in incentives by the resort, to attend the presentation, which was not true!
Comment from Hotel Management
10 Apr 2024 by Jorge Herran GM, Hotel Management
Dear Sandra,We sincerely apologize for the discrepancies between the view depicted on our website and the actual experience you had from your balcony. Your feedback is very valuable, and we'll work to ensure accurate representation moving forward. Additionally, we're deeply concerned about your encounter with our timeshare sales team and their behavior. This does not align with our standards of service and respect. Rest assured, we'll address this matter promptly and take appropriate action. We're sorry for any distress caused, and we hope to restore your confidence in us during any future visits.Warm regards,
by A verified traveler
Posted 18 Mar 2024
Very clean and quiet, hotel restaurants are over priced but otherwise a very nice stay.
Comment from Hotel Management
10 Apr 2024 by Jorge Herran GM, Hotel Management
Thank you for your feedback. We look forward to the opportunity of welcoming you back to Grand Solmar Lands End!
by A verified traveler from Chicago
Posted 17 Mar 2024
Comment from Hotel Management
10 Apr 2024 by Jorge Herran GM, Hotel Management
Thank you for your feedback. We look forward to the opportunity of welcoming you back to Grand Solmar Lands End!
