Ratings based on 108 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 1 Apr 2024
Extravagant property with very nice amenities and views!
Comment from Hotel Management
1 Apr 2024 by Greta Chacon, Hotel Management
Dear Mr. NickThank you for your feedback! We're delighted to hear that you enjoyed our property and the beautiful amenities and views it offers. Providing a luxurious and memorable experience for our guests is our top priority, and we're thrilled that you had a positive impression of our resort. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out. We look forward to welcoming you back to our property in the future for another exceptional stay!Warm regards.
by A verified traveler
Posted 25 Feb 2024
We booked a room for the night and woke up at 8am to jackhammering and cranes outside our room. There is major construction that we were not told about
by A verified traveler
Posted 16 Feb 2024
by A verified traveler
Posted 9 Feb 2024
by A verified traveler
Beautiful but beware if you are celiac/gluten free
Posted 26 Jan 2024 on HotelsThe good: beautiful hotel, accommodating staff, TnT restaurant and Yaya restaurant were both very good.
The bad: Comal restaurant was disappointing. My wife has celiac and cannot eat gluten. During our three night stay at Chileno Bay, we ate at Comal twice (a dinner and a breakfast) and she food was cross-contaminated with gluten on these two occassions. Disappointing as we were only there three nights and she was sick our entire stay. Not so great when paying the price we paid.
by A verified traveler
Posted 11 Nov 2023
Amazing service. Amazing location. Couldn’t ask for a better hotel
by A verified traveler
Posted 29 Sep 2023
Comment from Hotel Management
9 Oct 2023 by Eva Lopez, Resort Manager, Hotel Management
Dear Sam, thank you so much for your review. We look forward to welcoming you again in the near future!
by A verified traveler from Hillsborough
Posted 26 Sep 2023
The liquor prices were unfortunate and downright silly...325.00 USD for Tito's vodka when you can buy it in the supermarket for 37.00 USD....Auberge is being silly and or stupid treating people like that...The rest of wines and alcohol are equally silly....Also they tag guests for additional 700.00 for service charge when you check in....that should be disclosed upon pricing the resort....Will not go back nd the food was nothing inspirational and awfully salty.....Great people work there but I think management has let them down....
Comment from Hotel Management
28 Sep 2023 by Roger Ponce, General Manager, Hotel Management
Dear Ralph,Thank you for taking the time to share your feedback about your recent experience at our hotel. I appreciate your honest comments, and I'm truly sorry to hear that your stay did not meet your expectations.We value your input, and your feedback will be instrumental in helping us enhance our guest experience. I sincerely apologize for any inconvenience you encountered during your stay, and I hope you will consider giving us another opportunity to serve you better in the future.
by A verified traveler
Posted 10 Sep 2023
Comment from Hotel Management
28 Sep 2023 by Roger Ponce, General Manager, Hotel Management
Thank you so much for rating us!
