Ratings based on 838 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
We loved staying here! We had only expected one balcony so the second was an added treat! Jay at the front desk was super friendly and the location couldn’t be beat, as we were able to walk to the beaches, dining and restaurants. The only negative was it’s above an Asian restaurant so when we checked in the smell of their cooking poured into the common area which wasn’t great. But it’s not all day so that’s a plus. We’d definitely stay there again!
Comment from Hotel Management
2 May 2024 by Sharon, Hotel Management
Dear JessicaWe very much appreciate your comments regarding your stay at Byron Bay Hotel and Apartments. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Byron Bay Hotel and Apartments team
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Sharon, Hotel Management
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards
by A verified traveler
Posted 20 Apr 2024
We got a one bedroom for our stay. It was very spacious and well equipped. Despite being very close to the heart of the shopping and dining area, our room was very quiet.
Con: the shower leaked and the water would flood the entire bathroom instead of being directly drained; we stayed for 4 nights and had no room service or towel change for the entire time.
Comment from Hotel Management
21 Apr 2024 by Byron Bay Hotel and Apartments, Hotel Management
Dear ManlingWe very much appreciate your comments regarding your stay at the Byron Bay Hotel and Apartments.We are glad that you found the room to be spacious well equipped and quite considering we are so central in town. Our maintenance team will be looking into the shower issue.Apartments are serviced for a 5-night plus stay,we are happy to provide clean bath towels if required for shorter stays.Looking forward to welcoming you back soon. Regards,Byron Bay Hotel and Apartments team
by A verified traveler from Applecross
Posted 11 Apr 2024
We enjoyed our stay. However, the room is badly designed. There is no adequate area for making coffee etc. It is on a shelf in a cupboard and there is no plug there for the kettle. It has to be boiled on the floor.
Comment from Hotel Management
15 Apr 2024 by Sharon, Hotel Management
Dear TimothyThank you for taking the time to leave a review of your stay. We are sorry to hear you did enjoy your stay with us at Byron Bay Hotel and Apartments and will consider your feedback as we strive to improve the quality of our services.Regards,Byron Bay Hotel and Apartments team
by A verified traveler
Posted 31 Mar 2024
Close to most things, we were going to the Blues Festival for 1 night, it was walking distance to the bus next to Aldi. The only thing was a suggestion to include that you don't offer breakfast in your information folder. There is some options close by which were awesome and to include information about if you leave before they open the office where to leave the tags...I put it under the office door inside.
Comment from Hotel Management
1 Apr 2024 by Byron Bay Hotel and Apartments, Hotel Management
Hi SandraThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Byron Bay has many cafes just outside our front door these are listed in the compendium, We do have an early check out basket next to the reception doors.kind regards
by A verified traveler
Posted 7 Mar 2024
Comment from Hotel Management
11 Mar 2024 by Byron Bay Hotel and Apartments, Hotel Management
Dear CatherineThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards
by A verified traveler
Posted 7 Mar 2024
Street noises
Comment from Hotel Management
11 Mar 2024 by Byron Bay Hotel and Apartments, Hotel Management
Dear KurtThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards
by A verified traveler
Posted 27 Feb 2024
Very attentive and thoughtful staff! Super convenient location, rooms are quiet but everything is perfectly walkable. Restaurants all around. AC in the rooms is so nice after a day at the beach.
Comment from Hotel Management
28 Feb 2024 by BBHA Team, Hotel Management
Dear DallasWe very much appreciate your comments regarding your stay at Byron Bay Hotel and Apartments. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Byron Bay Hotel and Apartments Team
by A verified traveler
Posted 21 Feb 2024
We were advised the lift was out of order before arriving however little to no help was offered to assist with our bags. The complex itself is very different to the photos online. It’s also extremely noisy - not so much from street noise but other guests. Any noise made in communal areas can clearly be heard from the rooms (we had a group of drunken women the night we stayed and I could clearly hear word for word what they were saying at 3am in the morning). I was also randomly charged $5 after we checked out but received no invoice. Nothing was used in the mini bar. The location is very central
Comment from Hotel Management
22 Feb 2024 by Byron Bay Hotel and Apartments, Hotel Management
Hi JessicaThank you for your feedback! I apologize for the staff not assisting with bags , we will look further into the matter to make sure this doesn't happen again. We appreciate honest feedback so we can improve and be our best. We do have information on our welcome letter which is given to all guests with a contact number that can be called at anytime for any matter.The phone in the room will also be answered at anytime for assistance with noise in the hotel.We will contact you regarding the 5 charge.Kind regardsByron Bay Hotel and Apartments team
by A verified traveler
Posted 28 Jan 2024
Very good aircons, location was perfect
Comment from Hotel Management
30 Jan 2024 by Byron Bay Hotel and Apartments, Hotel Management
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards
