Ratings based on 111 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2023
Beautiful place and friendly staff
by A verified traveler
Posted 20 Nov 2019
The property is well maintained. The service was friendly and professional. We enjoyed our time there and will return.
by A verified traveler
Posted 28 Oct 2019 on Hotels
The room and property are AMAZING. It was really one of the highlights of our trip. The food is fresh but not cooked/seasoned well. Also the AC barely works so it was quite hot all night.
by A verified traveler
Posted 20 Jun 2019 on Wotif
Although the property is old, it has been well maintained. The room had n AC and was very small, but being opposite the pool and having a nice private area outside to sit made up for this.
Comment from Hotel Management
27 Jun 2019 by budi, Hotel Management
dear guest, thank you for review you resent stay,we welcoming you in the future to come back again to stay at our place , thank you for you stay , we wish you agreat holiday. best regard . budi suma hotel
by A verified traveler
Posted 21 Jan 2018 on Hotels
Comment from Hotel Management
27 May 2019 by budi, Hotel Management
warmest greetings from suma hotel
thank you for you share with us thank you for review of recent stay , we are looking forward to welcoming you back in the future and thank you for your stay.
please have a nice day.
best regard.
made budi arta suma hotel manager
Recommended
for Everyoneby A verified traveler
Nice to hear the ocean from your room
Posted 3 Feb 2017 on TravelocityVery professional and friendly staff. Very nice breakfast. Towels were pretty tired-out and thin, but clean. Some very cool tile and stone design in the bath. Beautiful grounds.
Comment from Hotel Management
27 May 2019 by budi, Hotel Management
greetings from suma hotel
thank you for you share with us thank you for review your recent stay , we do apologies if we still have some point need to improve , we are looking forward to welcoming you back in the future and thankyou for you stay.
best wishes
made budi arta suma hotel manager
by A verified traveler from Perth
5 star surroundings, shame about the room
Posted 8 Nov 2016 on HotelsThis hotel is unique in its environments. The ambience is Spiritual enhanced by the daily aroma of the incense followed by rituals of hindu worship. Staff and manager was great. Breakfast was sufficient and with choices. The pool was relaxing and the garden make the place warm and homely. It's near the beach and the morning calls by the touts for dolphins watch was incessant. So be warned about your morning walls along the beach.
The rooms more specificly 102, smelled like the toilet bowl has came loose and tainted the whole room with the aftermaths of a 'Bali belly explosions'. They changed our room to106 immediately, which was decisively an improvement to our aromatic ordeal. However, in the small hours of that morning, whilst zombie..ing my way to the toilet, feeling the light switch, I accidentally touch the earth part of the pug point and got a nasty electric shock. I told the owner the next morning and they disabled the plug point immediately.
This is a good hotel, a remarkable place to stay in... but they have a lot of maintenance work to do so that they comply to safety standard. I would stay there again without a doubt but would bring a test pen to make sure I don't get shocked again.
by A verified traveler
Happy & Helpful Staff
Posted 28 Sep 2016 on HotelsStaff were v helpful & prompt at fixing small things in room. Really nice sitting on balcony. Many places to eat next door. Enjoyed Shri Ganesh for food & ice coffee with icecream (yum). Brekky was good at Suma. Evening meal had a fab entree (prawns in curry sauce & prawn crackers) highly recommend - main courses pork & fish a little tough. Would definitely return to Suma - suggest washing mosquito net over bed but besides that all good.
by A verified traveler from Texas, USA
Nice staff
Posted 2 Jul 2016The staff was really nice and checked in with you every five minutes. It was nice but it was a bit too much having them constantly checking in. Bugs and mesquites every where. If you book a standard room expect to pay for for every little add on including air con, tv, hot water, and wifi. Basic things that should be included in a hotel
Comment from Hotel Management
31 Aug 2016 by Suma Hotel Lovina, Hotel Management
Dear ms. Marissa
Thank you for your review about our hotel.
We will improve our service so that when you stay longer you will feel more comfortable. About the bugs and mosquitos we have fogging's schedule in all hotel area every week to wipe out them.
We hope you and your family will come to stay in Suma Hotel next year. Thank you.
Kind regards.
Suma Hotel Lovina
by robert from adelaide
Posted 25 Jun 2016 on Hotels
Breakfast was good
Close to the beach
Nice pool
