Ratings based on 2,716 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
I like that I have all the necessary things in my room even thought the layout of my room was strange. Nevertheless, I was satisfied with my stay.
Comment from Hotel Management
5 Jun 2024 by Best Inn & Suites Buena Park, Hotel Management
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 4 Jun 2024
Easy to find. The staff was amazing. Across the street from Knotts Berry.
Comment from Hotel Management
4 Jun 2024 by Best Inn & Suites Buena Park, Hotel Management
We're delighted you had a superior experience with us. It's a pleasure to know how much you enjoyed our facility and friendly service. Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Best Inn & Suites Buena Park, Hotel Management
We regret not meeting your expectations during your stay at the Best Inn & Suites Buena Park. We'd like to have another chance to welcome you back for a much better experience in the future.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Best Inn & Suites Buena Park, Hotel Management
Thank you for your recommendation and review. We appreciate your business and look forward to your return to us.
by A verified traveler
Posted 2 Jun 2024
Staff was friendly. Room is clean. Very easy in and out. We stayed in the family suite perfect for a family vacation!
Comment from Hotel Management
3 Jun 2024 by Best Inn & Suites Buena Park, Hotel Management
What fantastic feedback, Yanyan - we are so happy you enjoyed your visit. We look forward to having you by again - please tell us about your future experiences!
by A verified traveler
Posted 1 Jun 2024
Close to Knotts
Comment from Hotel Management
1 Jun 2024 by Best Inn & Suites Buena Park, Hotel Management
Thank you for your recommendation. We're happy our location was convenient for your needs, Brenda and we look forward to welcoming you back again.
by A verified traveler
Posted 31 May 2024
Rooms aren’t clean at all doesn’t feel fresh like it so post to be once you walk in the room I would not recommend this hotel at all not clean at all
Comment from Hotel Management
1 Jun 2024 by Best Inn & Suites Buena Park, Hotel Management
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Best Inn & Suites Buena Park, Hotel Management
We're sorry you were unhappy. Thank you for your feedback.
by A verified traveler
Posted 30 May 2024
Parking is very limited! A bit noisy in the area but overall good for the price.
Comment from Hotel Management
31 May 2024 by Best Inn & Suites Buena Park, Hotel Management
We're glad our price for value paid met your needs, Francisco. Please tell us about your future experiences!
by A verified traveler
Posted 29 May 2024
Will be back soon 😁
Comment from Hotel Management
31 May 2024 by Best Inn & Suites Buena Park, Hotel Management
We are so happy that you had a great stay with us at the Best Inn & Suites Buena Park, Ca. You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.
