Ratings based on 986 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Room was not ready by check in time and I have never received an emailed copy of my bill as promised.
by A verified traveler
Posted 21 May 2024
Overall the experience was good. There were three things that prevented me from giving my review a higher score.
First, the shower water pressure was not very strong. Second, the drain in the tub was clogged with what seemed like many, many, many past guests hair. Third was the overall outdated appearance of the room.
Comment from Hotel Management
21 May 2024 by Holiday Inn Express Brockton Team, Hotel Management
Thank you Joseph for your feedback. We strive to ensure that every guest has a pleasant and enjoyable stay. We will use your comments to improve our facilities and accommodations for future guests. We appreciate you choosing Holiday Inn Express Brockton and look forward to welcoming you back in the future.
by A verified traveler from Jacksonville
Posted 20 May 2024
Excellent Manager!
Comment from Hotel Management
21 May 2024 by Kelly - Front Office Manager, Hotel Management
Thank you for choosing Holiday Inn Express Brockton. We appreciate your feedback. We are pleased that you enjoyed your stay and look forward to welcoming you back in the future.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Holiday Inn Express Brockton Team, Hotel Management
We appreciate your feedback. Thank you for choosing Holiday Inn Express Brockton.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
16 May 2024 by Holiday Inn Express Brockton Team, Hotel Management
Thank you for choosing Holiday Inn Express Brockton. We appreciate your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 13 May 2024
Nice, quick overnight stay. Check-in was easy and property was clean. Loved the fact that they had Dove products (soap, lotion, etc) available in the bathroom
Comment from Hotel Management
14 May 2024 by HIEx Brockton Team, Hotel Management
Thank you for choosing Holiday Inn Express Brockton! We appreciate your feedback and hope to welcome you back soon.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
14 May 2024 by Holiday Inn Express Brockton Team, Hotel Management
Thank you for choosing Holiday Inn Express Brockton. We appreciate your feedback.
by A verified traveler
Posted 9 May 2024
Clean and well kept
Comment from Hotel Management
10 May 2024 by Holiday Inn Express Brockton Team, Hotel Management
Hello Johnathan,Thank you for choosing Holiday Inn Express Brockton! We appreciate your feedback. We are thrilled you enjoyed your stay and look forward to welcoming you back in the future.
by A verified traveler
Posted 8 May 2024
The property was actually pretty safe, clean, close to the highway close to the mall and staff was very friendly and helpful!
Comment from Hotel Management
8 May 2024 by Holiday Inn Express Brockton Team, Hotel Management
Hello Tracy,Thank you for choosing Holiday Inn Express Brockton! We strive to ensure that every guest has a memorable and relaxing stay and we are thrilled to hear that we not only met these expectations but exceeded them for you. We look forward to welcoming you back in the future and we appreciate your feedback.Yours in service,
by A verified traveler
Posted 6 May 2024
The building was away from a lot of noise
Comment from Hotel Management
6 May 2024 by Holiday Inn Express Brockton Team, Hotel Management
Hi Therese,We are glad that you enjoyed the accommodations as well as the location. Thank you for choosing Holiday Inn Express Brockton! We hope to see you soon.
