Ratings based on 1,951 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Why can you not leave any milk with your tea and coffee facilities. Would cost as little as 20 cents.
Comment from Hotel Management
24 Apr 2024 by Oaks Felix, Hotel Management
Dear Carl,Thank you for providing valuable feedback on your recent stay with us.I sincerely regret that we were unable to meet our high standards during your time at Oaks Brisbane on Felix Suites. Your comments have been shared with our team, and we are taking immediate action to address the issues you experienced to ensure they are corrected moving forward.Our commitment to providing memorable experiences with exceptional service remains unwavering, and we genuinely hope to have the opportunity to welcome you back in the near future. It would be our pleasure to improve upon your previous experience and ensure your next stay exceeds your expectations.Thank you once again for choosing to stay with us and for taking the time to share your feedback. Your input is invaluable as we continuously strive to enhance the quality of our services.Best regards,
by A verified traveler
Posted 22 Mar 2024
Will stay again. Good price and location.
Comment from Hotel Management
10 Apr 2024 by Hotel Manager, Hotel Management
Dear LorraineThank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager
by A verified traveler
Posted 19 Mar 2024
Spacious apartment with river and bridge views. 25m lap pool. RM73 was so quiet too. Booked 1 room but they provided a 2 bedder with a separate lounge room. They lock the second rm from use. Kitchen apppinted with crockery. Would stay hwre again at the right price
Comment from Hotel Management
10 Apr 2024 by Hotel Manager, Hotel Management
Dear Stephen,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager
by A verified traveler
Posted 25 Feb 2024
Nice property.
Parking is onsite but not suitable for larger cars as the access ramps are very tight.
Comment from Hotel Management
10 Apr 2024 by Hotel manager, Hotel Management
Dear Stephen,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning shower and curtains have been addressed and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience, we have done the necessary maintenance.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager
by A verified traveler
Posted 18 Feb 2024
Excellent location, very handy for transport on City Cat to Suncorp Stadium. Great having spa/pool and sauna to relax
Comment from Hotel Management
10 Apr 2024 by Hotel Manager, Hotel Management
Dear Tanya,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate yo feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
10 Apr 2024 by Hotel Manager, Hotel Management
Dear Shoji,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager
by A verified traveler
Posted 11 Feb 2024 on Wotif
Comment from Hotel Management
10 Apr 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager
by A verified traveler
Posted 10 Feb 2024 on Wotif
Great position
by A verified traveler
Posted 9 Feb 2024
Perfect location and amenity.
by A verified traveler
Posted 8 Feb 2024 on Hotels
Dirty and smelly.
