Ratings based on 946 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brunswick
Posted 14 May 2024
Very good.
by A verified traveler
Posted 10 May 2024
Upgraded to a premier room was really good and super comfy bed , bathroom very modern and a large room with plenty space.
Comment from Hotel Management
12 May 2024 by Amora Brisbane, Hotel Management
Hi Vincent,Thank you for the wonderful review, We are happy to hear that you enjoyed your stay. See you soon.Kind regards,
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 9 May 2024
by A verified traveler
Posted 29 Apr 2024
The front line manager lady was so rude and unprofessional. I have never seen anyone with that bad behaviour in a front line job. The receptionists both at night time and day time were good. I don’t know how they are still smiling with this arrogant manager around. When I was talking to her she didn’t even bother to look at my face but looked somewhere and tried to avoid the conversation. I asked her if it is possible to change the booking to a different date due to my appointment date at the hospital got changed.
When I asked the receptionist over the phone she said it’s not a problem. When Expedia contacted the hotel, they denied. So I want to talk to them in person.
She knows that I am a doctor as I explained about the situation. To my horror, she said she also got a medical degree (not related to the topic or her job), knows which appointment can be changed or not. She said she will never book her room via Expedia and it’s people like us always try to book rooms on a cheap price. She should have just said a “No” but she chose to humiliate in front of everyone.
I am a gold member and the discount is for all VIP members. I didn’t opt for that discount, as for me the top priority is a nice, clean hotel with 4 or 5 stars rating.
I told her I am not asking for a refund or demanding the cancellation or change over, all I am trying to do is having a conversation and explaining the situation. She said repeatedly she will never book via Expedia and doesn’t care now.
by A verified traveler
Posted 24 Apr 2024
The hotel was modern and clean, the staff were professional and friendly. It's in a great location.
The free mini bar on in the premier room was a nice touch.
Comment from Hotel Management
28 Apr 2024 by Amora Brisbane, Hotel Management
Hi Damien, thank you for the feedback. We are happy to hear that you enjoyed indulging in our complimentary mini bar. We look forward to welcoming you back in the future.Kind regards,
by A verified traveler
Posted 24 Apr 2024
Nice and quiet, staff nice and friendly.
Comment from Hotel Management
28 Apr 2024 by Amora Brisbane, Hotel Management
Hi Leonard, we are glad that you enjoyed your stay with us. See you soon!Kind regards,
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 18 Apr 2024
Great
by A verified traveler
Posted 15 Apr 2024
Clean and tidy
