Ratings based on 2,087 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
We chose this property as it was convenient for all the activities we planned in Boston. It was sufficient better for just a business stay.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Theresa, we appreciate your feedback and are glad to hear our location provided convenience for your activities in Boston. We aspire to cater to not only business travelers but also leisure guests. We hope to have another opportunity to serve you in the future and ensure your stay is more than just sufficient.
by A verified traveler from fort worth
Posted 9 May 2024
10/10 I was super hesitant bc the reviews are mixed but the location is amazing. The room was super spacious. Everything was walking distance -> north end was a 5 min walk.
Comment from Hotel Management
10 May 2024 by Customer Service, Hotel Management
Kelly, thank you for sharing your glowing review of The Bostonian Boston. We're thrilled to hear that our prime location met your expectations and that you found your room to be comfortably roomy. Ensuring that famous attractions are within easy reach is part of our commitment to creating a memorable stay. Thank you for choosing us and we can't wait to welcome you back soon.
by A verified traveler
Posted 8 May 2024
Fabulous location, really impressed with the hotel and staff,
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Martin, your appreciation for The Bostonian Boston is much appreciated. We're delighted you enjoyed the superb location and our hotel's amenities. Our team members strive to provide exceptional experiences for all our guests, and it's gratifying to know we achieved this with you. We're looking forward to welcoming you back on your next trip to Boston.
by A verified traveler from Crozet
Posted 7 May 2024
Have stayed many times over the years. This time felt like their standards had fallen: smoky room, lumpy bed, they now charge for a bathrobe (?), and they dropped the coffee service in the lobby. I was disappointed.
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Stephanie, it's concerning to hear that your latest experience didn't live up to previous stays. We regret if the room conditions were not ideal and understand your disappointment with certain changes. We take our guests' comfort seriously, and your feedback is crucial in our continuous desire to enhance our service. We hope we can welcome you back in the future for an improved experience.
by A verified traveler
Posted 7 May 2024
This was the worst hotel I had been to in terms of service. They didn't recognize the VIP access that Expedia had offered me, I even contacted the manager via email and there was no response. Never again will I go to this hotel and never again will I trust Expedia the way I did before.
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Dordaneh, we understand your expectations were not met regarding the VIP service and regret any confusion there has been. It's disappointing to know that communication with management didn't bring a resolution. We value your feedback and will channel it appropriately to enhance our guests' experiences. We hope that future interactions with third-party booking platforms exceed your expectations.
by A verified traveler
Posted 5 May 2024
Just wasn’t worth the cost and certainly didn’t feel 4 star. Staff were begrudgingly friendly. Rooms were lackluster, towels were scratchy, beds very cheap and uncomfortable (think squeaky old spring mattress).
Wouldn’t recommend. There has to be better hotels in Boston.
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Brandon, we regret to hear your experience did not align with your expectations. It's unfortunate you found the room accommodations less than satisfactory and out team's demeanor not up to standard. Your feedback on the amenities, including the beds and towels, is duly noted. We assure you, we strive to offer top-notch service to all our guests. Your comment urges us to work harder towards this goal. We hope for an opportunity to serve you again and deliver an experience that is more reflective of our usual high standards.
by A verified traveler
Posted 3 May 2024
Great location. Friendly staff. Gym is a little lackluster but everything else was great
Comment from Hotel Management
4 May 2024 by Customer Service, Hotel Management
Brian, your high praise for The Bostonian Boston is appreciated. Our prime location and enthusiastic team members aim to provide a memorable stay. As for fitness amenities, your feedback will guide enhancements. Your comfort and satisfaction are our priority. Thank you for choosing us and we hope to see you again soon.
by A verified traveler from LINCOLN
Posted 2 May 2024
This property was run down and tired. AC in room didnt work, TV didnt work properly, had to leave it on the whole time otherwise we had to unplug it to turn it on or turn it off.
Other than a great location close to Nortb End, Downtown, Beacon Hill, etc, I can't recommend it. Plus an upcharge "Destination Fee" that was ridiculous.
Comment from Hotel Management
4 May 2024 by Customer Service, Hotel Management
John, we're sorry to hear about the inconveniences you had with the room's amenities. We certainly strive to provide the best facilities and services for our guests. It's reassuring to learn you appreciated our advantageous location. Regarding additional charges, they aim to encompass added services and benefits to enhance your stay. We're taking your feedback seriously as we continuously strive to improve guest experiences. We hope to have the chance to better serve you in the future.
by A verified traveler from Huntington Beach
Posted 1 May 2024
I’ve stayed at several hotels in Boston. This one has an excellent location, is clean and modern, and is very reasonably priced.
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Juan, thank you for sharing your wonderful experience at The Bostonian Boston. We're thrilled you found the location convenient and appreciated our contemporary setting and cleanliness. Your acknowledgement of the value we provide is also highly gratifying. It will be our pleasure to welcome you back in the future.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Viki, it seems that your experience at our hotel fell short of your expectations. We hope that in the future you would consider giving us another chance to show that we're committed to guest satisfaction.
