Ratings based on 983 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Room had more amenities than I expected, and you’re able to borrow Cooking equipment
Comment from Hotel Management
3 May 2024 by Shaoxi Jian, Hotel Management
Dear Sean, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team
by A verified traveler
Posted 30 Apr 2024
Place wasn’t clean and doors weren’t locked at night
Comment from Hotel Management
1 May 2024 by Shaoxi Jian, Hotel Management
Dear Richard, we are sorry for your recent experience at our property. We apologize of the cleanliness did not meet your expectation, we will train our staff and improve our guest approach to provide qualify cleanliness service. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.
by A verified traveler
Posted 29 Apr 2024
No maid service
Comment from Hotel Management
30 Apr 2024 by Shaoxi Jian, Hotel Management
Dear Charles we are sorry for your recent experience at our property. We apologize of no maid service during your stay. Due to we are an extended stay hotel, housekeeping services will be provided to reservations more than 7 night stay. But if you would like to change for new linens and towels, you can always come to the front desk to exchange.
by A verified traveler
Posted 28 Apr 2024
Smelled
Comment from Hotel Management
30 Apr 2024 by Shaoxi Jian, Hotel Management
Dear Richard, we are sorry for your recent experience at our property. We apologize of the cleanliness did not meet your expectation, we will train our staff and improve our guest approach to provide qualify cleanliness service and to make sure not smelled in the hotel. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.
by A verified traveler
Posted 25 Apr 2024
One of the “clean towels” had a bloody snot and I saw a roach crawling in the bathroom.
Comment from Hotel Management
27 Apr 2024 by Shaoxi Jian, Hotel Management
Dear Richard, we are sorry for your recent experience at our property. We apologize of the cleanliness of the room did not meet your expectation, we will train our staff and improve our guest approach to provide qualify cleanliness service and to make sure no roach in the hotel. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.
by A verified traveler
Posted 22 Apr 2024
- No bath mat
- Recliner too close to the bed - I had to move it
Comment from Hotel Management
23 Apr 2024 by Shaoxi Jian, Hotel Management
Dear Richard, we are sorry for your recent experience at our property. We apologize of no bath mat in the room and the set up of the recliner, we will train our staff and improve our guest approach to provide qualify service. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.
by A verified traveler
Posted 21 Apr 2024
Great location to many different things. Feels like a safe neighborhood to spend a night in with young children.
Comment from Hotel Management
21 Apr 2024 by Shaoxi Jian, Hotel Management
Dear Melinda, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team
by A verified traveler
Posted 20 Apr 2024
Small kitchen in the room with everything you need
Comment from Hotel Management
23 Apr 2024 by Shaoxi Jian, Hotel Management
Dear Mrs. Alide, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team
by A verified traveler
Posted 17 Apr 2024
It’s okay for a quick night over stop.
Comment from Hotel Management
19 Apr 2024 by Nalda, Hotel Management
Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future.Sincerely,Sonesta Simply Suites Team
by A verified traveler
Posted 15 Apr 2024
Not impressed
Comment from Hotel Management
16 Apr 2024 by Shaoxi Jian, Hotel Management
Dear April, I am really sorry to hear of your dissatisfaction with your most recent booking. I would like to learn a bit more details of the areas in which we failed to meet your expectations in order to work on an improvement plan. Thank you for taking the time, if you could please respond to us with more information, we would appreciate it. We look forward to have an opportunity to regain your patronage. We value your business.
