Ratings based on 739 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
nice
by A verified traveler
Posted 31 May 2024
Nice place, with great staff, very secure
Comment from Hotel Management
31 May 2024 by Shea, Hotel Management
Dear Eric, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay with us as our staff could accommodate you! We hope that you will stay here again soon. Sincerely, Residence Inn by Marriott Boston Downtown / South End
by A verified traveler
Posted 28 May 2024
Your staff were amazing, everyone.....!
Comment from Hotel Management
31 May 2024 by Shea, Hotel Management
Dear Steven, Thank you for taking the time to review us! We are thrilled to hear you enjoyed your stay here with us as our staff met your expectations! We can't wait for you to stay here again in the near future! Sincerely, Residence Inn by Marriott Boston Downtown / South End
by A verified traveler
Posted 26 May 2024
The staff at this location were very kind and considerate. The hotel itself was very clean and made me feel safe with the security at the door and the room key access requirement for virtually everything. There is a grocery store across the street which was lovely for the small kitchen in the room.
I wish the breakfast had gone a bit later. It was over by 10 am, which although is a reasonable time, we had booked a hotel due to a late night event, and thus we slept late to recover before we drove home. If breakfast had gone until check out I think I may have been more likely to take utilize it.
The draw back of this hotel is hands down the parking. It is very limited. We ended up parking on the street, which was fine since it was a weekend day, but definitely would have felt more safe parking my car in the lot. Overall everything turned out fine though: just a preference. The staff here were truly understanding and very reassuring, especially Kevin. I would stay again as we were able to walk to and from the MGM for our event while leaving our cars.
Comment from Hotel Management
31 May 2024 by Shea , Hotel Management
Dear Courtney, Thank you for taking the time to share your experience with us! We are thrilled to hear about your time spent here! We are glad that our staff was kind and considerate along with our location being close by to many attractions. We hope that you will stay here again in the near future so we can do our very best to ensure another great stay for you! Sincerely, Residence Inn by Marriott Boston Downtown / South End
by A verified traveler
Posted 23 May 2024
Nose from rooms beside and above sounded like there was dog left alone at one point running about. Also never received my deposit back. Rooms didn't cleaned every day felt like they where just skipped.
Comment from Hotel Management
25 May 2024 by Tommie, Hotel Management
Thank you for taking the time to share your valuable feedback regarding your recent stay. I sincerely apologize for the disturbance caused by the noise from other guests. Our goal is to provide a high level of service and ensure a safe and comfortable environment for all our guests. I am truly sorry that we fell short in managing the noise levels during your stay.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide a more pleasant experience in the future. Have a wonderful day.
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
31 May 2024 by Shea , Hotel Management
Dear Rachel, Thank you for taking the time to review us! We are glad to hear you were satisfied with your stay as we hope you will choose us again in the near future! Sincerely, Residence Inn by Marriott Boston Downtown / South End
by A verified traveler
Posted 28 Apr 2024
The hotel staff were very kind and helpful. The gentleman overseeing breakfast was quite good at his job --- kept checking the amounts of items, cleaning up, and acknowledging guests -- he stood out as an excellent employee. The cleaning staff was excellent as well.
Comment from Hotel Management
31 May 2024 by Shea, Hotel Management
Dear David, Thank you for taking the time to share your experience with us! We are glad to hear our staff could accommodate you along with the cleanliness of our spaces! We look forward to seeing you again soon! Sincerely, Residence Inn by Marriott Boston Downtown / South End
by A verified traveler
Posted 22 Apr 2024
This was one of the nicest places we have reserved. The room was fresh and clean and spacious. The staff made us feel comfortable at all times. They were always helpful. We loved staying here!!!
Comment from Hotel Management
24 Apr 2024 by Tommie, Hotel Management
Thank you
by A verified traveler
Posted 17 Apr 2024
Had everything we needed. There is a bit of a walk for evening dining.
Comment from Hotel Management
24 Apr 2024 by Tommie, Hotel Management
Thank you
