Ratings based on 961 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Liked: each and every person in of the cleaning crew and maintenance...and Phillip and Jazzmen at the front desk. ALWAYS very courteous and helpful.
Didn't like: the confusion of me staying on from one scheduled stay to the next. The air conditioning was even turned off when I was out of the room because they thought I should have already left....even with all my personal items still in the room.
Washers and Dryers...there are only a few working and many times, items were left in them, hindering others to use them.
Of course, the noise of construction which I know is out of your control, still that was very unpleasant.
We chose this place for its convenience for our needs and stayed there for over two weeks, so I did interact with the staff quite a bit and used that laundry facilities more often than most guests.
Comment from Hotel Management
15 May 2024 by RI Back Bay/ Fenway, Hotel Management
Thank you for choosing to stay at the Residence Inn Boston Back Bay/Fenway and providing your honest feedback on the Guest Satisfaction Survey. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. If you would like to discuss your stay or share feedback on how we can elevate your experience, please reach out to me at 617-936-2012 or via e-mail: natasha.fajarda@marriott.com. We hope to welcome you again whenever your travel brings you back to Boston!
by A verified traveler
Posted 12 May 2024
Had an unexpected charge added after checkout for 2 separate charges for “data”. Stay was for one night. Not even sure what or why
Comment from Hotel Management
13 May 2024 by J, Hotel Management
Good evening Donald,It seems this charge was for enhanced internet access. Please let me know if you have any questions or concerns at julio.gomes@marriott.com for more information.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by J, Hotel Management
Good evening Derk,Thanks for leaving your honest and valued feedback! We hope to see you soon again.
by A verified traveler from Cabo Rojo
Posted 29 Apr 2024
Great place to stay in the city near Fenway Park.
Comment from Hotel Management
30 Apr 2024 by J, Hotel Management
Dear Gustavo,Thank you for choosing to stay at the Residence Inn Back Bay/Fenway and taking your time to provide feedback. We hope to see you again!
by A verified traveler
Posted 28 Apr 2024
We have stayed here twice. It’s a great location and a great hotel.
Comment from Hotel Management
28 Apr 2024 by Marquis, Hotel Management
Thank you for taking the time to share your most recent stay with us. We are glad to hear you enjoyed your stay with us! We hope to see you again in the future.
by A verified traveler
Posted 25 Apr 2024
Excellent srtvice
Comment from Hotel Management
26 Apr 2024 by J, Hotel Management
Dear Andrew,Thank you for your valued feedback and for choosing to stay with us! We hope to see you soon again.
by A verified traveler
Posted 24 Apr 2024
Enjoyed the proximity to Fenway for a game and a stadium tour. Lots of restaurants and bars. No matter who we spoke to at front desk, they were extremely helpful and kind. The employees really make this place. Wish they had a better bar; closes at 10 pm. Too much of a bar pop up. I’m not in college anymore and don’t want to drink out of plastic cups or cans.
Comment from Hotel Management
25 Apr 2024 by Marquis, Hotel Management
Thank you for your review! We are glad to hear you thought our staff was very good and location was perfect. Your comments regarding the bar have been shared with the appropriate hotel team! We hope to see you again!
by A verified traveler
Posted 24 Apr 2024
Great locale!
Comment from Hotel Management
25 Apr 2024 by Marquis, Hotel Management
Thank you for taking the time to share your most recent stay with us. We are glad to hear you enjoyed your stay with us! We hope to see you again in the future.
by A verified traveler
Posted 24 Apr 2024
There is a major construction project right next door and the noise is terrible.
Not enough transport racks to get luggage to and from room.
Not enough support staff.
Would not recommend.
Comment from Hotel Management
26 Apr 2024 by J, Hotel Management
Dear Deidre,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the nearby construction and the insufficiency of transport racks and support staff during your stay. We understand the importance of a peaceful environment and efficient services for our guests, and we're sorry that we fell short of your expectations. Your comments will be taken into serious consideration as we strive to improve our facilities and services. We appreciate your valuable input and hope for the opportunity to better accommodate you in the future.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Marquis, Hotel Management
Thank you for taking the time to share your most recent stay with us. We are glad to hear you enjoyed your stay with us! We hope to see you again in the future.
