Ratings based on 981 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Hotel was fine for price and location.
by A verified traveler
Posted 24 Apr 2024
Everything
Comment from Hotel Management
25 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Mirla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler from McKinney
Posted 19 Apr 2024
Clean room and very comfy bed. Manager was very kind and accomodating. The afternoon shift staff not so much.
Comment from Hotel Management
20 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Gisella, We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Boston - Framingham. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very accommodating and you loved the comfort of our beds, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. As it relates to the encounter you mentioned you had with our afternoon staff, please accept our sincerest apologies for the impact this had on your visit. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Apr 2024
While staff was very friendly and helpful the accommodations were sub par. Old, uncomfortable mattress. I wasn’t expecting much as the price was low but did not meet even my lowered standards.
Comment from Hotel Management
18 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Traci, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Boston - Framingham. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and accommodating. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the comfort of the mattress. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Oniel Rediresponse Specialist , Hotel Management
Hi Joseph,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Boston - Framingham. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks once more and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 16 Apr 2024
It was really simple and fast. I mean, you arent paying for a 5star hotel, but for what do you need, its more than perfect.
Comment from Hotel Management
18 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Brayan, I appreciate your kind review from your recent visit at our hotel Red Roof Inn PLUS+ Boston - Framingham. That you had an amazing time during your stay with us makes us very happy, prompting your 5/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Apr 2024
No breakfast
Comment from Hotel Management
15 Apr 2024 by Xao RediResponse Specialist , Hotel Management
Thank you for sharing your feedback with us, Mary. The team at the Red Roof Inn PLUS+ Boston - Framingham was pleased to know that we earned your 4/5 score. However, you made mention of the lack of breakfast. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you under our roof again so that we can provide you with more stays.Regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
30 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Wilfred, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
30 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Rodrigo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Norma, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
