Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
There was no information in the room re: available amenities, nearby restaurants, local maps, etc. no phone book available.
Comment from Hotel Management
30 Apr 2024 by The Hilton Garden Team, Hotel Management
Joseph,Thank you for your feedback. We appreciate your business. We generally do not put local maps, and restaurant recommendations in the rooms. However, we do have that information available at the front desk. I apologize that wasn't communicated. Again, thank you for staying with us. We hope to see you again.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by The Hilton Garden Team, Hotel Management
Katherine,Thank you for reviewing our property. We appreciate your feedback and value your opinion. We hope to see you again.Warm Regards,
by A verified traveler
Posted 24 Apr 2024
There was no soap in the bathroom when I arrived, but that was resolved within 10 minutes. While the pillow cases were clean, 2 of the 3 pillows were stained (looked like sweat), so that was unpleasant.
Comment from Hotel Management
25 Apr 2024 by The Hilton Garden Team, Hotel Management
Hi Kamelia,Thank you for your feedback. I apologize that you received a stained pillow. We do wash and sanitize our pillows. If there are any stains they are thrown away. The stain was missed, and that shouldn't have happened. I threw out the pillows in your room so that this does not happen again. If you are ever in our area again, I hope you will give us another opportunity to serve your hotel needs. Warm Regards,
by A verified traveler
Posted 21 Apr 2024
None
Comment from Hotel Management
23 Apr 2024 by The Hilton Garden Team, Hotel Management
Hi David,Thank you for your feedback. We appreciate your review.Warm Regards,
by A verified traveler from Danvers
Posted 18 Apr 2024
Comment from Hotel Management
20 Apr 2024 by The Hilton Garden Team, Hotel Management
Hi Jessica,Thank you for taking the time to review our property. I hope we will see you again if you travel back to the area.Warm Regards,
by A verified traveler from Houston
Posted 17 Apr 2024
Nice older property but well-maintained. Kept very clean. Great location close to freeways, restaurants, shopping but far enough away to be quiet. Large room with very comfortable beds. Gave it only 4 stars because even though I asked for daily housekeeping, they only came once over a 4-day period and only to clean the bathroom - didn’t make the beds or throw out trash. When we didn’t have towels, had to call twice after waiting an hour or so.
Comment from Hotel Management
18 Apr 2024 by The Hilton Garden Team, Hotel Management
Hi Veronica,Thank you for completing our guest survey. We appreciate your feedback. I apologize for the miscommunication with our housekeeping department. Normally a room is visited every other day, however, if there is a Do Not Disturb sign on the door, they will not bother the guest. If you have any further questions please feel free to contact the hotel.
by A verified traveler from Worcester
Posted 15 Apr 2024
Property is clean. Easy access to mall and restaurants. Everything is close by.
Comment from Hotel Management
15 Apr 2024 by The Hilton Garden Team, Hotel Management
Thank you for your feedback! We are glad you enjoyed your stay.Warm regards,
by A verified traveler
Posted 14 Apr 2024
Good price point… Fair room… TERRIBLE shower, no pressure at all and luke warm water. Near Mall and plenty of restaurants and easy access to the highway.
Comment from Hotel Management
15 Apr 2024 by The Hilton Garden Team, Hotel Management
Dear Jeffrey,Thank you for your feedback. I apologize that the water pressure was not up to your expectations I have spoken to our engineering department to rectify this situation. We hope you will give us another chance if you are in the area again.Warm Regards,
by A verified traveler
Posted 5 Apr 2024
Excellent experience with everything we needed!
Comment from Hotel Management
5 Apr 2024 by The Hilton Garden Team, Hotel Management
Jessica, thank you for reviewing our hotel. I am glad you enjoyed your stay and shared your experience while staying with us. We were thrilled to have you and hope to see you again.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
23 Apr 2024 by The Hilton Garden Team, Hotel Management
Maria,Thank you for the great review. We appreciate your feedback.Warm Regards,
