Ratings based on 1,150 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Room was very warm
by A verified traveler
Posted 1 Jun 2024
I enjoyed my stay at The Hawthorne Hotel. The proximity to a lovely green walkable space The Common was an unexpected bonus. The room was clean and comfortable. Staff is very nice, the food at the Tavern and Nathaniel’s was outstanding! Blueberry pancakes = delicious!
A few items that could be improved: the entry doors could be refreshed / cleaned well. The bed pillows could also use a refresh. Overall though a wonderful stay in a historic hotel.
by A verified traveler
Posted 31 May 2024
Beautiful hotel with a timeless atmosphere!
by A verified traveler
Posted 31 May 2024
What a fantastic place to stay! Spacious room with closets! We had two nice sitting chairs, small table with three chairs and two beautiful dressers.
We never heard another guest in our wing of the hotel. The food in the restaurants is very good. The staff is very friendly, from the front desk to the wait staff to maid service all were top notch.
Never had a problem parking when we took the car; but most days we just walked, because we were already downtown.
by A verified traveler
Posted 31 May 2024
It is a beautifully maintained building in the heart of Salem.
by A verified traveler from Medway
Posted 30 May 2024
Right in downtown, easy parking for guests. Loved the on site dining amenities.
Park right next door so convenient and pretty, great for walking the dogs.
by A verified traveler
Posted 27 May 2024
The staff was warm and welcoming as well as helpful and friendly. At check out I made a comment about how comfortable the room was and about how much I loved the pillows. I was told that I could contact the hotel when I got home and they would Oder them for me and have them shipped to my home. I plan to do so this week when I get home!
by A verified traveler
Posted 26 May 2024
Not haunted unfortunately.
by A verified traveler
Posted 23 May 2024
Was very disappointed overall. Climate control was an issue. The inability to control your own rooms temp has to be addressed. The outside temp was about 59. The room temp was 66. We contacted the desk about it and they said it is one or the other, heat or cooling, and that it was controlled by the hotel. Since they had two large events going on the ballrooms, they had it on cool. So we had to freeze. Their option was they could bring us more blankets. Overall the room was poorly maintained. Cracking plaster on the walls. Huge chunks of cracking and broken ceiling in the bathroom. Vent was filthy. Toilet made an absurd screaming noise when flushing. Paint chipped and peeling in the closet. Overall just in disrepair, not at all what was expected based on previous reviews. There was a service cart outside the elevator on the third floor when we checked in, loaded with dirty dishes. It was still there the next day when we left.
by A verified traveler
Posted 23 May 2024
This was a first time staying at a local hotel, and it beat a lot of my expectations. It was like a trip to the past, it was really beautiful. I will definitely come back and I will most certainly recommend The Hawthorne to anyone wanting to visit Salem and get a glimpse of the past
