Ratings based on 404 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Despite our initial hesitations due to some negative reviews, our stay was nothing short of exceptional. From the moment we walked in, we were impressed by the contemporary design, abundant natural light, and the tall ceilings that created a spacious and welcoming atmosphere.
The apartment was impeccably clean, a stark contrast to what some reviews had mentioned. The kitchen and living room area were well-appointed and perfect for a family stay. The building itself was also very clean and well-maintained.
One of the standout features was the thoughtful hospitality of the host. We were greeted with a goodie bag on the kitchen island, complete with essentials like detergent, dish soap, paper towels, and coffee. The dining table was beautifully set for two, adding a special touch to our arrival. The extra sheets, pillows, and towels in the closet ensured we had everything we needed for a comfortable stay.
While the shower could benefit from a shelf for soap and shampoo, this was a minor inconvenience that did not detract from the overall positive experience.
We highly recommend this residence for anyone looking for a comfortable and well-appointed place to stay in downtown Boston. Our family was incredibly impressed and would not hesitate to refer this gem to others. Great value.
Comment from Hotel Management
4 Jun 2024 by The GLS Customer Care Team, Hotel Management
Thank you, Shai-B, for sharing your incredible experience! It's great to hear that our apartment exceeded your expectations. It's wonderful to learn that you found the contemporary design, cleanliness, and thoughtful touches to be highlights of your stay. We appreciate your recommendation and are delighted that you had a comfortable and enjoyable visit. We hope to have the pleasure of welcoming you and your family back for another exceptional stay.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by The GLS Customer Care Team, Hotel Management
Mary, thank you for choosing us! We're thrilled to hear you had a great stay. Your satisfaction is our priority, and we look forward to welcoming you back soon.
by A verified traveler
Posted 21 May 2024
picture as misleading. better off staying at motel 6
Comment from Hotel Management
22 May 2024 by The GLS Customer Care Team, Hotel Management
We're sorry to hear about your experience, Saeid. Your feedback is important to us, and we apologize for any disappointment caused. We will look into the issue with the picture to ensure accuracy for future guests. We hope to have the opportunity to make it right and provide a better experience for you in the future.
by A verified traveler
Posted 18 May 2024
This is not a hotel it is basically a VRBO with no on site support. Our oven and stove were broken with a sign that said don’t use! We were missing bedding for the pull out and it took a day to get sheets. I had to call an answering service and the person that called back was rude and no help. I asked for compensation since we could not cook and received no response. Expedia tried and could not get a response either. Do not stay here, you will be very disappointed
Comment from Hotel Management
30 May 2024 by The GLS Customer Care Team, Hotel Management
Dear Mark, we apologize for your experience. We're addressing the lack of onsite support and ensuring all amenities function properly. Our team is also improving response times and customer service. Thank you for your feedback, it helps us improve. Please contact us directly to resolve this issue.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
20 May 2024 by The GLS Customer Care Team, Hotel Management
Thank you for your feedback, Mark. We're sorry to hear your experience was only average. We'd love to know more about what could have made your stay better. Please reach out to us directly so we can address your concerns and improve our service for future guests.
by A verified traveler
Posted 15 May 2024
The apt smelled like sewer - when you were in apt you got used to it BUT when you left and came back to the apt the smell hit you again
We needed to use the pullout couch - the mattress has a cover sheet BUT there was no additional bedsheet and only a thin blanket
Numerous phone calls still no additional
Bedding - we finally solved the problem ourselves
No assistance from booking office VERY disappointing
Comment from Hotel Management
15 May 2024 by The GLS Customer Care Team, Hotel Management
Dear Rick, we apologize for the unpleasant experience you encountered during your stay. Your feedback is important, and we'll investigate the issues you've mentioned to ensure they're addressed promptly. Please accept our sincerest apologies for falling short of your expectations, and we hope to have the opportunity to make it right in the future.
by A verified traveler
Posted 13 May 2024
no hot water and no one fixed the problem our whole stay. they don't answer emails either.
Comment from Hotel Management
14 May 2024 by The GLS Customer Care Team, Hotel Management
Mason, we apologize for the inconvenience you experienced with the hot water and our communication. Your feedback is important to us, and we'll investigate this issue to ensure it doesn't happen again in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by The GLS Customer Care Team, Hotel Management
We apologize Cynthia for any inconvenience you experienced during your stay. Your feedback is important to us, and we will use it to improve our services. If there's anything specific you'd like us to address, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.
by A verified traveler from Newburyport
Posted 4 May 2024
Decent place
Comment from Hotel Management
6 May 2024 by The GLS Customer Care Team, Hotel Management
Thank you, Salman, for your review. We're glad you found our place to be decent. If there's anything specific you think we could improve to turn your experience into a 5-star one, please let us know. We appreciate your feedback and hope to welcome you back for an even better stay in the future!
by A verified traveler
Posted 1 May 2024
Very spacious and clean. Great location, very walkable. Parking lot across the street available with in and out parking (use spot hero app). Good dining options for local Chinese/asian cuisine.
Comment from Hotel Management
1 May 2024 by The GLS Customer Care Team, Hotel Management
That great to hear, Eleni. We're delighted to hear that you enjoyed your stay, finding the space spacious and clean. It's fantastic that you appreciated the variety of dining choices nearby and the location. Thank you for sharing your positive experience, and we hope to welcome you back again soon!
