Ratings based on 693 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
There were no signs on the walls to let you know which way to go to get to your room. We sat on the edge of the bed and the bed almost flipped up and over.
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 22 Apr 2024
cleanliness
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear Vanessa, Thank you for choosing us. It is nice knowing you had a pleasant time with our extremely courteous and accommodating staff. Providing clean and comfortable accommodation is one of the top priorities, and we regret the hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping team to ensure all areas are thoroughly cleaned and inspected. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management
by A verified traveler
Posted 21 Apr 2024
Checking in at night I appreciated the parking lot being well lit. Check in was easy. Overall my room and lobby were okay at best. Nothing special, a bit run down, but clean. I was missing a remote which the front desk did replace however the tv never worked in the end.
Check out in the morning is where the real problems began. When the woman at the desk said i had not payed for my room the night before and than argued with me about it even though i had an emailed receipt and a bank statement proving i had payed. After refusing to pay she did call expedia and got it sorted out. But the things that were said and the way it was handled was not good.
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear K, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Our concerned team is looking into this to prevent similar issues from occurring in the future. Apart from this, we hope you had a good time with a well-lit parking lot and easy check-in into a comfortable room. We hope you choose to stay with us again when your travels bring you back to the area so we can ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 21 Apr 2024
This hotel is just very dirty, especially the floor in the hallway, elevator, and room
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear Richard, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, the rooms are thoroughly checked before being delivered to the guest so that such inconvenience is not caused. Considering this a rare incident, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 19 Mar 2024
Great stay!
Comment from Hotel Management
20 Mar 2024 by Hotel Management, Hotel Management
Dear Melanie, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 12 Mar 2024
by A verified traveler
Posted 11 Mar 2024
Venessa checked us in efficiently and was friendly. Unfortunately our room was quite dirty, drops and smudges on the tables and floor. Our room smelt of weed. Long black hairs in the bed and just a general feeling of uncleanliness in the room. Did not feel safe so ended up only staying one night.
Comment from Hotel Management
12 Mar 2024 by Hotel Management , Hotel Management
Dear Catherined, Thank you for choosing us. We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
by A verified traveler
Posted 8 Mar 2024
It was cool. I will definitely go again
