Ratings based on 979 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bangor
Posted 29 Apr 2024
Good location - overall an average hotel with average amenities.
Comment from Hotel Management
30 Apr 2024 by Ruth st louis, Hotel Management
Thank you for staying with us and for sharing your experience here for others to read. We are committed to a world class experience. We were all happy to hear you had a nice stay. We hope to see you again soon.
by A verified traveler
Posted 25 Apr 2024
Me encantó todo
Comment from Hotel Management
25 Apr 2024 by Ruth st louis, Hotel Management
Thank you for staying with us and for sharing your experience here for others to read. We are committed to a world class experience. We were all happy to hear you had a nice stay. We hope to see you again soon.
by A verified traveler
Posted 25 Apr 2024
The staff were nice. Decent breakfast. I would stay again. The pool was nice as well. My daughters loved it. Could have more towels close by
Comment from Hotel Management
25 Apr 2024 by Ruth st louis, Hotel Management
Thank you for staying with us and for sharing your experience here for others to read. We are committed to a world class experience. We were all happy to hear you had a nice stay. We hope to see you again soon.
by A verified traveler
Posted 24 Apr 2024
A lot of elevator noise in the room
Comment from Hotel Management
25 Apr 2024 by Ruth st louis, Hotel Management
Thank you for letting us know of the issue you had.
by A verified traveler
Posted 24 Apr 2024
They need to update bedding. Double beds are not adequate. Also need safes in every room otherwise very comfortable stay. Pool and fitness room very nice.
Comment from Hotel Management
24 Apr 2024 by Ruth st louis, Hotel Management
Thank you so much for your kind words and we glad you enjoyed your stay with us. Customer satisfaction is always our number one goal and we are glad that we were able to make your trip memorable. Look forward to seeing you again and have a great day.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Ruth st louis, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 16 Apr 2024
The property itself was nice i did find some hair in my bed that wasnt mine, and some plastic wrap floating around in the pool other than that I would deff stay again the staff was super friendly, and the room itself was huge for the small price we paid!
Comment from Hotel Management
17 Apr 2024 by Ruth st louis, Hotel Management
All constructive comments are welcome, and we value your input. We strive to create a clean, welcoming, and enjoyable atmosphere, and we are very sorry to hear about your concern. Our housekeeping team will be notified. In addition, our staff members are always available to help address any issues. All the best to you, and we wish you safe travels ahead.
by A verified traveler
Posted 16 Apr 2024
Interesting how we stayed for a couple nights and housekeeping didn’t bother to clean our room, take out the garbage, or give clean towels… if I had know. There was no housekeeping service to be given I would have stayed at a different hotel…
Comment from Hotel Management
16 Apr 2024 by Ruth st louis, Hotel Management
All constructive comments are welcome, and we value your input. We strive to create a clean, welcoming, and enjoyable atmosphere, and we are very sorry to hear about the housekeeping issue, we do provide housekeeping service we will find out why you did not receive housekeepimg service, our staff members are always available to help address any issues. All the best to you, and we wish you safe travels ahead.
by A verified traveler
Posted 13 Apr 2024
Nice
Comment from Hotel Management
14 Apr 2024 by Ruth st louis, Hotel Management
We are so happy that you had such a delightful time while stay with us. We love to see our guests leave as satisfied as possible. We hope that we get to see you again soon and please have a great day.
by A verified traveler
Posted 13 Apr 2024
The hotel is very convenient and close to Bentley University.
Comment from Hotel Management
14 Apr 2024 by Ruth st louis, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
