Ratings based on 555 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2023
Comment from Hotel Management
21 Nov 2023 by Mme Landrot, responsable qualité, Hotel Management
Chère Madame,Merci d'avoir écrit un avis sur notre établissement.Nous travaillons quotidiennement sur la qualité de nos services. Je féliciterai les équipes de votre part.Dans l'attente de vous accueillir à nouveau au M & Spa, veuillez recevoir, chère Madame, mes sincères salutations.
by A verified traveler
Posted 11 Oct 2023 on Hotels
Comment from Hotel Management
8 Nov 2023 by Mrs Landrot, quality manager, Hotel Management
Dear Sir,Thank you for taking the time to share your feedback.In the hope of welcoming you again at M & Spa, please receive, dear Sir, my sincere greetings.
by A verified traveler
Posted 7 Aug 2023
Comment from Hotel Management
30 Aug 2023 by Mrs Landrot, quality manager, Hotel Management
Dear Madam,Thank you for sharing a comment about our hotel.I will pass on your compliments to all the staff.I look forward to welcoming you back to the M & Spa.
by A verified traveler
Posted 6 Aug 2023 on Hotels
Comment from Hotel Management
30 Aug 2023 by Mrs Landrot, quality manager, Hotel Management
Dear Sir,Thank you for your review of our establishment.I am delighted with your 10/10 rating, which underlines the quality of your experience with us. I will congratulate all the teams on your behalf.I look forward to welcoming you back to the M & Spa. Please accept, dear Sir, my sincere greetings.
by A verified traveler
Posted 1 Jul 2023 on Hotels
Comment from Hotel Management
6 Jul 2023 by Mrs Landrot, quality manager, Hotel Management
Dear Sir,Thank you for taking the time to publish a note following your stay with us.I’ll pass on your 8/10 to all teams.In the expectation of welcoming you again at M & Spa, please accept, dear sir, my sincere greetings.
by A verified traveler
Posted 21 Jun 2023 on Hotels
There was no air conditioning. The TV didn’t work and took a bit of time to get it working. The room smelled. There were dents in the furniture and the carpet was worn. Would not recommend staying there.
Comment from Hotel Management
26 Jun 2023 by Mrs Landrot, quality manager, Hotel Management
Dear Madam,Thank you for writing an opinion on our establishment.I am sorry for your dissatisfaction and apologize for the inconvenience.In the hope of welcoming you back to the M & Spa, please accept, dear Madam, my sincere greetings.
by A verified traveler
Posted 12 Jun 2023
We appreciated having the option of a small kitchen. We also liked how roomy our room was with a nice leather couch and big windows that opened for fresh air. Our room was clean and comfortable and very quiet.
Overall we were pleased and would stay here again when arriving or leaving Bordeaux as the airport is only two train stops away.
Comment from Hotel Management
19 Jun 2023 by Mrs Landrot, quality manager, Hotel Management
Dear Sir,Thank you for taking the time to post a comment about our institution.I will pass on your many compliments to all the teams.In the expectation of welcoming you again at M & Spa, please accept, dear sir, my sincere greetings.
by A verified traveler
Posted 24 Oct 2022 on Hotels
Comment from Hotel Management
25 Oct 2022 by Mme Landrot, responsable qualité, Hotel Management
Cher Client,Je vous remercie d'avoir laissé une note sur notre hôtel à la suite de votre séjour.Nous travaillons quotidiennement sur la qualité de nos services. Aussi, je transmettrai votre appréciation à l'ensemble des équipes.Dans l'attente de vous accueillir à nouveau au M&Spa, veuillez recevoir, cher client, mes sincères salutations.
by A verified traveler
Posted 22 Oct 2022 on Hotels
Comment from Hotel Management
24 Oct 2022 by Mme Landrot, responsable qualité, Hotel Management
Chère Madame,Je vous remercie d'avoir partagé votre ressenti notre hôtel.Je transmettrai votre note à l'ensemble des équipes.Dans l'attente de vous accueillir à nouveau au M&Spa, veuillez recevoir, chère Madame, mes sincères salutations.
by A verified traveler
Posted 9 Oct 2022 on Hotels
Comment from Hotel Management
19 Oct 2022 by Mme Landrot, responsable qualité, Hotel Management
Cher Monsieur,Je vous remercie d'avoir partagé votre avis sur notre hôtel.Je suis déçue par votre note et serai heureuse de pouvoir échanger avec vous sur les raisons de votre insatisfaction.Dans l'espoir de vous accueillir à nouveau dans notre hôtel, veuillez recevoir, cher Monsieur, mes sincères salutations.
