Ratings based on 972 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Great hotel near the train station! Rooms were lovely and clean and staff very friendly. This property is located away from downtown area, but easy to get Uber within minutes to take you wherever you want to go. Never had an issue getting an Uber during our 5-day stay. There are also trams that run throughout the city, but we never took one. Overall, great hotel at a great price!
by A verified traveler from Cerritos
Posted 12 May 2024
Close to the train station
Comment from Hotel Management
13 May 2024 by Julie, Hotel Management
Dear Angela,We thank you for taking a moment to share your recent experience ! We are thrilled that our quality of service met your expectations and in particular our localisation.It would be a pleasure to welcome you back during your next visit to Bordeaux ! Best regards
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
11 May 2024 by Julie, Hotel Management
Dear Andrew,We thank you for taking a moment to share your recent experience ! We are thrilled that our quality of service met your expectations. It would be a pleasure to welcome you back during your next visit to Bordeaux ! Best regards
by A verified traveler from Flagstaff
Posted 27 Apr 2024
The desk staff was fabulous. Check in was very smooth. We arrived after a long day of travel and when we’re checked in we were invited to the restaurant Babette. We took our bags to the room, cleaned up and went to Babette. But when we arrived, the hostess was very rude and nasty and would not seat us even though there were only three tables with guests. It was a blessing though, as we walked to La Boca and had a wonderful dinner and fun!
Comment from Hotel Management
2 May 2024 by Jean, Front Desk Assistant Manager, Hotel Management
Dear Carol, First of all, we wanted to thank you for taking the time to review your stay with us. We are glad you had nice interactions with our front desk staff. You experience with the restaurant has been shared with our team and it will be useful to improve our service quality. We hope you will consider our hotel for your next stay in Bordeaux. Feel free to contact the hotel and we will make sure you can enjoy a table at Babette. Best regards,
by A verified traveler
Posted 21 Apr 2024
new, clean and convenient.
Comment from Hotel Management
23 Apr 2024 by Jean, assistant chef de réception, Hotel Management
Dear guest, thank you for your feedback! We are glad you enjoyed our hotel and its cleanliness. We hope to see you very soon. Best regards,
by A verified traveler
Posted 13 Apr 2024
The staff was simply amazing. Our luggage was lost at the airport for the first night and they went out of their way to make us feel comfortable. Everything from complimentary drinks and pastries to providing milk for our 1 year old when he was out and stores were closed. If I’m ever back in Bourdeaux this is where I’m staying.
Comment from Hotel Management
14 Apr 2024 by Jean, Hotel Management
Dear Matthew, it is with a great pleasure that we read you definitely enjoyed your stay with us. We understand complicated it can be to travel with a baby and moreover when your luggage has been lost. We hope to see you and your family very soon. Best regards,
by A verified traveler
Posted 21 Mar 2024
i dont like the hotel at all our room had the shower broken no hat water in the shower , and the toilet dint flush correctly on top of that for them to change the room was a mission , and the new room had all the carpet stain . is a little far from center .
Comment from Hotel Management
21 Mar 2024 by Julie, Hotel Management
Dear Laiz,We thank you for taking a moment to share your recent experience. Your feedback is highly valued, allowing us to continuously improve our offer. We are sincerely sorry you have had encounter these issues. It would be a pleasure to welcome you back during your next visit to Bordeaux and propose you a new experience! Best regards
by A verified traveler
Posted 15 Feb 2024
We only stayed one night so didn't have more time to look to the surrounded areas near the hotel, but our stay was excellent. The people in the reception were really nice and we felt like in home!!!
Comment from Hotel Management
16 Feb 2024 by Julie, Hotel Management
Dear Marco,We thank you for taking a moment to share your recent experience! We are thrilled that our quality of service met your expectations and especially our front desk team. We will let them know. It would be a pleasure to welcome you back during your next visit to Bordeaux! Best regards Julie
by A verified traveler from Kingston
Posted 15 Jan 2024
Everything you expect from a Hilton.
Great staff, amenities, room, everything hit the mark.
Very happy!
Comment from Hotel Management
4 Feb 2024 by Julie, Hotel Management
Dear Nathan,We thank you for taking a moment to share your recent experience ! We are thrilled that our quality of service met your expectations. It would be a pleasure to welcome you back during your next visit to Bordeaux ! Best regards Julie
by A verified traveler
Posted 17 Nov 2023 on Hotels
