Ratings based on 200 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
cleanliness , staff are kind and nice,
Comment from Hotel Management
9 May 2024 by JD, Hotel Management
Dear Maria,Thank you so much for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that you found our hotel to be clean and well-maintained. We're also delighted that you found our staff to be kind and nice. We strive to provide exceptional customer service, and it's wonderful to know that our team members have made a positive impact on your stay. We'll be sure to pass along your kind words to them.Thank you again for choosing to stay with us, and we hope to welcome you back to our hotel again soon. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Sincerely,JD GangcuangcoOperations Manager
by A verified traveler from Ashburn
Posted 27 Apr 2024
Right smack in the middle of D’mall. You can not go wrong with this hotel, yes its a little older structure, than the new ones popping up, but building is well kept and food is pretty amazing as well.
by A verified traveler
Posted 22 Apr 2024
This property is in a great location in D’mall. The gym is very nice and so is the pool. I don’t recommend the breakfast there. You can eat somewhere nearby with better food options. The staff is very nice.
I did the 1.5 hour massage and it was heavenly! The pedicure is not a spa pedicure so don’t expect a lot for 950 PhP. Overall, I enjoyed staying here.
Comment from Hotel Management
29 Apr 2024 by JD, Hotel Management
Dear Tamara,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our property's location convenient and enjoyed our gym and pool facilities. Your kind words about our staff are truly appreciated. We are glad to hear that you had a heavenly experience with our massage service.We take all feedback seriously, and we will certainly look into improving our breakfast offerings to better meet your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable experience.Best regards,JD GangcuangcoOperations Manager
by A verified traveler
Posted 8 Mar 2024
Customer service was excellent!
Comment from Hotel Management
23 Mar 2024 by JD, Hotel Management
Dear Maria,Thank you for sharing your wonderful experience at The Tides Hotel.We are thrilled to learn that you appreciated our cleanliness, staff service, amenities, and overall property conditions. Ensuring our guests have a comfortable and memorable stay is our utmost priority, and we are delighted that we could meet your expectations.Your feedback is greatly appreciated, and it serves as motivation for our team to continue delivering exceptional service to all our valued guests.We look forward to welcoming you and your family back for another fantastic stay in the future.Warm regards,JD GangcuangcoOperations Manager
by A verified traveler
Posted 15 Feb 2024
Close to D mall where you can choose restaurants and. Shops
Comment from Hotel Management
23 Mar 2024 by JD, Hotel Management
Dear Willie,Thank you for taking the time to share your feedback regarding your recent stay at The Tides Hotel.We are pleased to hear that you appreciated our cleanliness, staff service, amenities, and overall property conditions. Our prime location near D'Mall indeed offers guests convenient access to a variety of restaurants and shops.Your comments are invaluable to us as we continuously strive to enhance our services and guest experiences. We will use your feedback to further improve and provide an even better stay for our future guests.We hope to have the opportunity to welcome you and your partner back for another enjoyable stay in the near future.Warm regards,JD GangcuangcoOperations Manager
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
21 Mar 2024 by JD, Hotel Management
Hello Filomena, Thank you for sharing your feedback with us. We're sorry to hear that you were not satisfied with the staff and service during your recent stay. Providing excellent service is a top priority for us, and we apologize if we fell short of your expectations in this regard.We take your comments seriously and will address them with our team to ensure that we are constantly improving and providing the best experience for our guests. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,JD GangcuangcoOperations Manager
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
21 Mar 2024 by JD, Hotel Management
Hello Mark Dominique,Thank you for taking the time to leave us a review! We're delighted to hear that you enjoyed the amenities during your recent stay with us. Providing top-notch amenities is important to us, and we're glad to know that they contributed to your positive experience.We hope to have the pleasure of welcoming you back for another great stay in the future. If you have any specific feedback or suggestions for us, please feel free to share. Sincerely,JD GangcuangcoOperations Manager
by A verified traveler
Posted 22 Jan 2024
Staff are very friendly and always have smile on their faces...highly recommended and we be back again...but i hope if a long stay offered us to change sheets or clean the room..thank you
Comment from Hotel Management
21 Mar 2024 by JD, Hotel Management
Hello Chuck,Thank you for sharing your fantastic experience at our hotel during your recent stay with us. We're thrilled to hear that you found our cleanliness, staff and service, amenities, and property conditions to your liking. Our team takes great pride in providing exceptional service with a smile, and we're delighted that it contributed to your positive experience.Your feedback regarding the length of stay and the request for sheet changes or room cleaning is duly noted. We will certainly take this into consideration as we strive to continuously improve our services to meet the needs of our valued guests like yourself.We're grateful for your recommendation and are looking forward to welcoming you and your partner back again soon for another enjoyable stay.Sincerely,JD GangcuangcoOperations Manager
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
21 Mar 2024 by JD, Hotel Management
Hello Venicio,Thank you for staying with us and looking forward you see you again!Sincerely,JD GangcuangcoOperations Manager
by A verified traveler
Posted 6 Jan 2024 on Hotels
