Ratings based on 60 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
It was very private and secure. Based on the location the beach wasn’t compact compared to other parts of the beach where there are an abundance of people. Food and service is great.
by A verified traveler
Posted 6 Feb 2024
Perfect hotel for family stay at the station 1 of Boracay beach. Great complinetary breakfast option and perfect access to the beach
by A verified traveler
Posted 27 Jun 2023
Property rooms are really old. Need to refurbish asap. Service is great and location is perfect.
by A verified traveler
Posted 13 May 2023
good hotel
Comment from Hotel Management
24 Jun 2023 by Jen, Hotel Management
Dear Sir/Madam,Greetings from Sur Boracay!On behalf of your Sur Beach Resort Management, We are delighted that you enjoyed every detail during your stay with us. Thank you so much for the compliments and appreciation of our service.Looking forward to your next visit to SUR.Thank you very much.Sincerely yours,JORILYN C. PRADO Reservation
by A verified traveler
Posted 21 Jun 2021 on Hotels
by A verified traveler
Perfect location and hotel!
Posted 24 Mar 2020 on HotelsStay was all great! Highly recommended! Frontbeach, nice staff and really had a good time! Perfect location!
Comment from Hotel Management
26 Mar 2020 by Sur Boracay, Hotel Management
Dear Sir/Madame,
Warm greetings from Sur Boracay!
Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay.
Best regards,
Sur Boracay
by A verified traveler from Canada
Posted 7 Mar 2020
Very well mannered staff and accommodating! They are always greetings us with hi and good morning every morning which is so refreshing! They even orepared a birthday cake for me and anniversary decorations . Loved it! Thank you!
Comment from Hotel Management
26 Mar 2020 by Sur Boracay, Hotel Management
Dear Sir/Madame,
Warm greetings from Sur Boracay!
Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay.
Best regards,
Sur Boracay
by A verified traveler
Posted 3 Mar 2020 on Hotels
Comment from Hotel Management
7 Mar 2020 by Sur Boracay, Hotel Management
Dear Sir/Madame,
Warm greetings from Sur Boracay!
Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay.
Best regards,
by A verified traveler from Cebu City PH
Posted 29 Feb 2020
We had a great stay, we really had so much fun esp the kids since it is very accessible to the beach and we loved the garden theme or ambiance and also very courteous staffs. The place is very clean and the foods are delicious. The only bad side was the complimentary "toothbrush", which was I think an old stock or just not a good quality of product. We used it and was gagging because the bristles came off and stucked in our gums/teeth, so we bought new ones from Budget Store. I suggest to probably get a new supplier of it to avoid customer complaints. But still, our overall stay was awesome. Thank you SUR BORACAY! Hope to be back soon!
Comment from Hotel Management
1 Mar 2020 by Sur Boracay, Hotel Management
Dear Sir/Madame,
Warm greetings from Sur Boracay!
Thank you for your feedback. We have noted all your concerns, we will address this accordingly. We hope to see you again in your next visit here in Boracay.
Best regards,
by A verified traveler
Posted 21 Feb 2020 on Hotels
Comment from Hotel Management
27 Feb 2020 by Sur Boracay, Hotel Management
Dear Sir/Madame,
Warm greetings from Sur Boracay!
Thank you for your feedback. We apologize for the inconvience caused during your stay. We will address your concerns accordingly. We hope to see you again in your next visit here in Boracay.
Best regards,
