Ratings based on 35 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jul 2023
Comment from Hotel Management
24 Jul 2023 by Ronald, Hotel Management
Dear Lynda,By giving a 1 out of 5 without any supporting words, I won't be able to handle your review seriously. Your score is based on a small issue that was happening with your family who had booked another room with us directly. They complained about a specific (paint) smell which was not noticeable by our staff. They booked a promoted room for a very low price which was non refundable. We even offered them a 50% refund, which was handed over to them upon check out. They decided to stay with you in your room, as you had booked a Family Suite through Expedia. Therefore the review score that you are giving is based on their experience, not yours. Unfortunately we can't keep everyone happy, we decided to take a 50% loss, together with your family. But still it is not enough and they expected a full refund on a non refundable and promoted reservation. Anyway, I wish you and your family all the best, hopefully you have still enjoyed your vacation on Boracay :).
by A verified traveler from Calgary,AB
Posted 10 Mar 2020
Overall a very pleasant experience. Although the hotel has seen better days, it is well maintained and cleaned everyday. Rooms are well lit and the colours are so vibrant. They also have an in room safe and tv. A carafe is provided to fill your water from a water station on every floor. Mason jars are used as glasses which I found very cute. The bathroom comprises of a shower with hot water, toilet with a bidet and a sink. Unfortunately the balcony overlooks the neighbour’s backyard and another inn’s lobby but you’re in Boracay so I doubt it’ll make a difference. Breakfast was reasonably priced and was brought in on time. Front desk staff was excellent and greeted us with a smile every time we returned.
Comment from Hotel Management
11 Mar 2020 by Ronald, Hotel Management
Dear Ann,
Thanks for leaving a positive review. We appreciate all the compliments :)! We are actually repainting all our rooms at the moment to maintain the freshness. We are doing this every year to be sure that our guests get the rooms as shown in the pictures ;). Thanks for staying with us and we hope to be able to see you again!
by A verified traveler
Posted 27 Feb 2020 on Ebookers
Hotel is run by a family. rooms were super clean and in a good location with a very easy short walk to the beach. only a few minutes walk away.
the one thing that stood out head and shoulders above everything was the support from all members of staff. my suitcase was delayed, and the staff offered to return to the airport in Catalan and retreive this and bring this to my room. This to me was above and beyond customer service, and will e one one the reason that when I return to Boracay I will be staying here every time !!
Comment from Hotel Management
29 Feb 2020 by Ronald, Hotel Management
Thank you so much for giving us the highest score and for all the compliment to our staff. I have forwarded your message to all of them. We are glad we could help to get back your suitcase and it's great to hear that you had a wonderful experience at Indila. Thank you for staying with us and we hope to see you again!
by A verified traveler
Posted 10 Feb 2020
Needs signage or directions for the place. Other than that, our stay was amazing!thanks!
Comment from Hotel Management
10 Feb 2020 by Ronald, Hotel Management
Dear Anonymous,
Thanks for giving us the highest score, we really appreciate it! You can find our location on the internet as well, we are located on the road to the new Henann Palm Beach Resort. Coming from the Port, go left on the main road after the PNB Bank in Station 2. After 100mts you'll see us on your right. Just take the small pathway across the green wall of D7-Inn Resort, you'll find our entrance gate there after 20mts. Thanks for staying with us!
by A verified traveler
Posted 16 Jan 2020
3 star and its not facing the beachfront. The service is excellent and the people were very nice
Comment from Hotel Management
16 Jan 2020 by Ronald, Hotel Management
Dear Anonymous,
Thanks for leaving a positive review and for the compliments regarding our service and having nice people ;)!
by A verified traveler
Posted 11 Dec 2019 on Hotels
by A verified traveler from La union
Posted 13 Nov 2019
Very accomodating and helpfull staff.
The place feels safe and homey.
Comment from Hotel Management
14 Nov 2019 by Ronald , Hotel Management
Dear James,
Thank you so much for giving us the highest score, we really appreciate it! We're glad to hear that you felt safe and at home with us at Indila. Thanks for staying with us!
by A verified traveler
Posted 26 Oct 2019
The room was clean and spacious. The interior is nice. The location would’ve been nice however it’s a bit secluded and the road is very bad. We had to walk through mud everyday. I hope this will be fixed soon.
Comment from Hotel Management
27 Oct 2019 by Ronald, Hotel Management
Dear Anonymous,
Thanks for leaving a positive review and for all the compliments regarding our clean and spacious room and interior. Regarding your concern about the road, we also hope that this will be fixed soon. During rainy season the road can contain puddles of water and some mud. This will be fixed during the further rehabilitation of Boracay. Please bear with us because there's nothing that we can do about it. Thanks for staying with us and we hope to be able to welcome you again soon!
by A verified traveler
Posted 23 Sep 2019
There is nothing unique about the facilities,but we were impressed by the staff.They were friendly and very accommodating.They have clean and nice room to stay.
Comment from Hotel Management
23 Sep 2019 by Ronald, Hotel Management
Dear Anonymous,
Thanks you for giving us the highest score, we really appreciate it! I have forwarded your compliments to our staff. It's great to hear that they could help to make your stay memorable. Thank you for staying with us!
by A verified traveler from Marikina
Posted 3 Aug 2019
Room is spacious, clean and the color combination is very refreshing. It really gives you the vibe of summer and beach. Staff are all kind and smiling specially to Kuya Niko. Very helpful with suggestions and very accommodating. They only serve breakfast but it was good for the price plus you can have it delivered to your room at the time you want it but not later than 10am. Good Job Indila 😊
Comment from Hotel Management
8 Aug 2019 by Ronald , Hotel Management
Dear Asereth,
Thank you so much for giving us the highest score! We really appreciate all the compliments regarding our room and colors. We're glad to hear that our staff and Nico could help to make your stay memorable.
Hopefully by the end of this year we'll be able to provide lunch and small dinners at our rooftop as well.
Thanks for staying with us and we hope to be able to welcome you again soon here at Indila :)
