Ratings based on 382 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Houston
Posted 4 May 2024
This was a great little resort right on White Beach. They had an acceptable breakfast buffet with the water kettle and coffee in the room and a very nice bar that opened up onto the beach. The bed was extremely comfortable and the air conditioning was good. The shower was nice, however the water pressure was quite lacking.
by A verified traveler from Pinellas Park
Posted 30 Apr 2024
N
by A verified traveler
Posted 17 Nov 2023
There are only a few things we enjoyed during our stay. The best was the 2.5hr spa treatment! They did a wonderful job and would definitely recommend booking with their spa!
We booked an ocean view suite. For the price we paid, we expected better. First off, they will only give one key to our room. This apparently is their standard and will not issue a 2nd key. They only responded with just come to the desk and we will open it for you. So we did this once and no one showed for 30mins. I had to talk to the manager to get it opened immediately.
The room was very spacious and had a sitting area and decent terrace. The view was obstructed by coconut trees, so I would say it’s more of a partial ocean view. The room had quite a bit of damage and poor conditions. It rained one evening, in the morning I slipped as a puddle formed under the A/C, which maintenance looked and found that the hole to let the tube in for the A/C to pass through the wall was not filled in. The bathroom had random corners of the wall damaged and black spots along the edges. The toilet did not seem to flush properly every time as we would see presumably back flow before the next use causing the bathroom to have a smell. The phone in our room also would not work.
As part of our booking, we did get complimentary buffet tickets. The buffet was decent for being complimentary.
I would recommend thinking twice before booking here.
by A verified traveler
Posted 18 Sep 2023
Comment from Hotel Management
26 Oct 2023 by Boracay Ocean Club, Hotel Management
Hi Natalie,Thank you for your review.
by A verified traveler
2-star hotel
Posted 22 Aug 2023 on HotelsThe breakfast is bearly edible, everything is processed or canned. If you need two key cards it is impossible for them to facilitate, not even possible for a fee. Got two queen beds rather than the king bed we booked. The good news is that it's clean.
Comment from Hotel Management
31 Aug 2023 by Drew, Hotel Management
Dear Jonathan,Mabuhay!Thank you for sharing your feedback with us. We're sorry to hear about your less-than-satisfactory experience with the breakfast and the key cards. We appreciate your honesty, and we'll definitely take your comments into consideration for improvements. We apologize for the mix-up with the bed arrangement. On a positive note, we're glad you found the cleanliness up to your expectations. Your insights are valuable to us, and we'll strive to do better in the future.Thank youBest regards,Boracay Ocean Club
by A verified traveler
Posted 26 Jul 2023
by A verified traveler
Posted 17 Jul 2023 on Hotels
Water from the rain would entered the room yet it was an expensive room.
The breakfast was very basic. for example they didn't have tea/hot water on the breakfast items. No fresh juice. Some of the breakfast food items were cold or finished with 1 hour left before end of breakfast.
by A verified traveler
Posted 4 Mar 2023 on Hotels
by A verified traveler
Posted 25 Jan 2023 on Hotels
by A verified traveler from Bakersfield
Posted 13 Nov 2022
The infinity pool on 6th floor was a pretty nice area to hang out & relax.
