Ratings based on 66 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Melbourne, Australia
Terrible communication and poor service
Posted 2 May 2018 on Wotif
Pros: Absolutely nothing
Cons: COMMUNICATION!
Location: Quite far away from everything, not walking distance to anywhere. Prob only good if you never wanted to leave the hotel and purely enjoy the scenery
We arrived to our confirmed booking to find the hotel closed down earlier than expected with no notice from booking agent or hotel themselves, both of which had our contact details. We were left at dusk in a foreign country to find alternative accommodation, with limited help from staff, who couldn't even provide us with a 3km lift to our new found accommodation when 7 people standing around us watching all the commotion and many hotel labelled minivans available. They instead made us catch a cab when we just paid for one from one end of the isand to the other, expecting a nice bed to sleep in after 22 hours of travel to get to our desination. They blamed the booking agent entirely and did not take any responsibility for failing to contact us also when they clearly had contact email and numbers for us in booking details and were waiting at the counter for our arrival.
by A verified traveler
Definitely not a 4* hotel
Posted 24 Mar 2018 on HotelsPool was dirty, place was basically deserted, in need of upgrading
Recommended
for Everyoneby A verified traveler
Posted 13 Nov 2017 on Lastminute
View was fantastic. Staff were extremely helpful and friendly. Meals were well priced.
Comment from Hotel Management
22 Nov 2017 by sss, Hotel Management
dear guest,
thank you for your time to write us a kind review. we hoped that you enjoyed your stay with us.
thank you very much!
'till you next trip to Boracay, Philippines!
Recommended
for Everyoneby A verified traveler
Posted 12 Nov 2017
Far from the beach, very quiet spot was good, great pools, services were great and the restrant very good.
Comment from Hotel Management
22 Nov 2017 by sss, Hotel Management
dear guest,
thank you for your time to write us a kind review. we hoped that you enjoyed your stay with us.
thank you very much!
'till you next trip to Boracay, Philippines!
by A verified traveler
Terrible
Posted 20 Jul 2017No internet
No local room phone calls on @ lobby
Beer in frig was bad old taste nasty
Super slick floor in tile shower slipped almost bad accident
No hand towels
No facial tissue
Lip stick on sheets maybe not clean sheets
Comment from Hotel Management
24 Jul 2017 by sales, Hotel Management
We will address this directly.
Recommended
for Everyoneby A verified traveler from Coffs Harbour.Australis
The exotic marigold hotel. Not really.
Posted 2 Jul 2017First impression. Friendly staff. Willing to help.
The excellent front view of beaches of Boracay is amaxinf and 2nd floor room view if tbe ocean is pleasing.
The crumbling firescape stairs blocked off were an eyesore. The hotel is not completed and partially finished areas are visible.
Bedding needs to be replaced. Actually a full overhall would make the place a very enjoyable place ti stay. Not far from puka beach.
Comment from Hotel Management
10 Jul 2017 by reservations BGVRS, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Picture on Internet are lies
Posted 31 May 2017Awful place. Pictures showing on Internet are not true. Moldy bathrooms, rusted out fire escape stairs, no spa,oily film on pools, filthy lounge chairs, no shuttles to beach have to take tricycle. Breakfast buffet tables have ants all over. Would never go there again.
Comment from Hotel Management
10 Jul 2017 by reservations BGVRS, Hotel Management
We will address this directly
Recommended
for Everyoneby A verified traveler
Only ok for me
Posted 11 Apr 2017This hotel looks much better in picture than in person. It is a outed and far from "the action" so be prepared to spend money getting around. At nights there is poor light. The main pleasantry is the staff.
by A verified traveler from melbourne
Not bad
Posted 15 Mar 2017 on LastminuteSaying that the room cost 3500 peso which I paid 2900 so I upgraded to the bigger room but then they chrages me more than I expected it suppost to be only 600 peso or 1200 peso for the upgraded two nights shuttle leave with out waiting if there is someone I got there on time on the waiting area
by A verified traveler from portland, oregon
Great view.
Posted 2 Feb 2017 on TravelocityIn it's day, I am sure this was a great hotel. Now, it is in a state of disrepair and miss management. Half the menu items are not available, the pool side bar was never open. Although the staff did the best they could with what they had, it always fell short. To top it off, we wanted a late departure due to a late flight out and was flatly denied stating that the hotel is booked full and they needed the room. The fact was the hotel was maybe half full. I would never go back to this hotel.
