Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Decent place to stay
Comment from Hotel Management
13 Jun 2024 by Tim Newman | General Manager, Hotel Management
Hi Joshua,Thank you so much for being our guest and for the 4-star rating! We're glad you had a comfortable stay and hope to see you again on your next visit to Boise! Best travels always!
by A verified traveler
Posted 10 Jun 2024
was ok
Comment from Hotel Management
11 Jun 2024 by Tim Newman | General Manager, Hotel Management
Hi Nyota,Thank you so much for being our guest. It looks like your stay was not a great as we would have liked it to be. Please accept my apologies - we want our guest to love where they stay. Under hotel is currently starting a complete renovation inside and out and I hope you will come back again and give us another try! Thank you again for your support and for our guest.
by A verified traveler
Posted 27 May 2024
Very convenient, just enough close by, it makes for mostly quiet nights. There is always other people's children, you know know it will happen every now and then.
Comment from Hotel Management
10 Jun 2024 by Tim Newman | General Manager, Hotel Management
Hi Michael,Thank you so much for being our guest and for the 5-star rating! We're glad you had a great stay and hope to see you again on your next visit to Boise!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Tim Newman | General Manager, Hotel Management
Hi Amy,Thank you for being our guest. I would like to apologize to you for having a poor experience. That is not typical of our hotel. I am not sure what issues you experienced but please know that we do listen and we always try to do better. I hope you will give is another chance to see that we can do better. Best regards and again thank you for giving us a try!
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
13 Jun 2024 by Tim Newman | General Manager, Hotel Management
Hi Krzysztof,Thank you so much for being our guest and for the 5-star rating! We're glad you had a great stay and hope to see you again on your next visit to Boise! Best travels always!
by A verified traveler
Posted 24 May 2024
Smooth and kind check in
Comment from Hotel Management
24 May 2024 by Tim Newman | General Manager, Hotel Management
Hi Cola,Thank you so much for being our guest! We're glad you had a great stay with us! We appreciate your business and the 5-star rating! We looking forward to serving you again on your next visit to Boise!
by A verified traveler from Lincoln
Posted 21 May 2024
Comment from Hotel Management
10 Jun 2024 by Tim Newman | General Manager, Hotel Management
Hi Julianne,Thank you so much for being our guest and for the 5-star rating! We're glad you had a great stay and hope to see you again on your next visit to Boise!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Melissa R., Hotel Management
Thank you for staying with us and scoring us a 5 star review! We appreciate it and hope you will stay with us again in the future.
by A verified traveler from Englewood
Posted 12 May 2024
Very great emenities
Comment from Hotel Management
13 May 2024 by Melissa R., Hotel Management
Thank you for the 5 star review! We hope to see you again in the future!
by A verified traveler
Posted 12 May 2024
Hotel room was not as described....very disappointed....paid for a 1 bedroom....it was a desk separating the bed from the couch sitting area....that is NOT a 1 bedroom. Staff was not interested in helping us with a different room nor did they care about that we were disappointed...
So the customer service was non existent....I would have settled for any kind of comment apologizing or a show of concern or anything like that....
Guess not...will never stay there again.
Comment from Hotel Management
13 May 2024 by Melissa R., Hotel Management
Thank you for Christopher for your feedback. In our hotel, all of our rooms are 1 or 2 bedroom suites because of the living room separates the bedroom from the bathroom. We should have handled this differently though, because we strive to give the best service we can. So again, thank you for your feedback.
