Ratings based on 37 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
5.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
The landscape was nice. It was annoying there I felt like there were hidden cameras in my room like I was being watched, and a speaker that had somebody doing these random outbursts, the sheets linen, washcloths and towels were extremely dirty big red splotches and semen stains. I was charged with the amenities that came with the booking, then I was being overcharged for the restaurant it was just a horrible first experience for me.
Comment from Hotel Management
10 May 2024 by Tirta, Hotel Management
Dear Mr. Caleb Harris,Om Swastyastu, Genuine to the World Greetings from Swan Paradise A Pramana Experience First of all, thank you very much for staying with us recently and for sharing your feedback of your stay experienceWe regret that you had unpleasant experience upon your recent stay We should clarify that we only have cctv around the public area at the resort for safety and security reason, not in the room. Accusing put hidden camera in the room is like accusing our hotel credibility without any proofYou are most welcome to comeback and check every corner of the room, we could assist you also with authority since this is very serious accuseHere in Swan Paradise A Pramana Experience, we are continuously strive to improve our quality of services and facilities. As our guest’s satisfaction has been and will always be our main priority Cordially Yours,Swan Paradise A Pramana Experience Management
by A verified traveler
Posted 4 May 2024
Lovely place to stay. Very quiet. Pools and villas were great.
Comment from Hotel Management
6 May 2024 by Tirta, Hotel Management
Dear Ms. Amanda Leigh Kimpton,Om Swastyastu,Genuine to the World Greetings from Swan Paradise A Pramana ExperienceIt is with sincere gratitude that we thank you for selecting our resort for your recent stay. We are delightful to know that every effort was worth it and memorable. Your wonderful comments are sincerely appreciated and will be shared with the entire Swan Paradise A Pramana Experience genuine teams.We look forward to welcoming you again in the near futureCordially Yours,Swan Paradise A Pramana Experience Management
by A verified traveler
Posted 29 Apr 2024
It was a great experince staying at this property. Staffs are helpfull and always smiling. We feel safe and enjoyed oir stay.
Comment from Hotel Management
30 Apr 2024 by Tirta, Hotel Management
Dear Mr/s. Md Sadikur Rahman,Om Swastyastu,Genuine to the World Greetings from Swan Paradise A Pramana ExperienceIt is a pleasure to learn that you had an enjoyable experience with us on your recent stay.We look forward to your return visit to once again provide you with another memorable experienceCordially Yours,Swan Paradise A Pramana Experience Management
by A verified traveler
Posted 27 Apr 2024
This resort really had it all. Multiple pools, a gym, a restaurant, as well as laundry services and massage services.
The room was lovely and clean and the aircon was fantastic.
I will note that the cost of additional services such as food and massage is at a premium but that is the cost of convenience.
I would definitely come back and I would recommend this to anyone.
Comment from Hotel Management
29 Apr 2024 by Tirta, Hotel Management
Dear Mr. Tommy Lai,Om Swastyastu,Genuine to the World Greetings from Swan Paradise A Pramana ExperienceThank you very much for staying with us recently and your wonderful comment is sincerely appreciated and we love to welcoming you back soonCordially Yours,Swan Paradise A Pramana Experience Management
by A verified traveler
Posted 27 Apr 2024
Excellent place to relax for a vacation. Super helpful staff ready to serve 24/7. Fantastic property condition with pools. Highly recommended
Comment from Hotel Management
27 Apr 2024 by Tirta, Hotel Management
Dear Mr/s. Niladri Shekhar Talukder Om Swastyastu,Genuine to the World Greetings from Swan Paradise A Pramana ExperienceThank you very much for taking the time to write a lovely review about your stay with us. Your wonderful comments sincerely appreciated and will be shared with the entire Swan Paradise A Pramana Experience genuine teams.We will love to welcome you back soonCordially Yours,Swan Paradise A Pramana Experience Management
by A verified traveler
Posted 26 Apr 2024
Amazing staff and very helpful people. Room was always kept clean. I just wish the bathroom was more up to date
Comment from Hotel Management
26 Apr 2024 by Tirta, Hotel Management
Dear Mr/s. Gulam Nahiyan,Om Swastyastu,Genuine to the World Greetings from Swan Paradise A Pramana Experience Thank you very much for staying with us recently and your review is sincerely appreciated Cordially Yours,Swan Paradise A Pramana Experience Management
by A verified traveler
Posted 11 Apr 2024
I have nothing but praise for this wonderful resort...clean modern good food..staff awesome..thankyou for a perfect holiday
Comment from Hotel Management
12 Apr 2024 by Tirta, Hotel Management
Dear Mr/s. Philip Ian Pegrum,Om Swastyastu,Genuine to the World Greetings from Swan Paradise A Pramana ExperienceThank you very much for taking the time to write a lovely review about your stay with us. Your wonderful review sincerely appreciated and will be shared with the entire Swan Paradise A Pramana Experience genuine teams.We will love to welcome you back soonCordially Yours,Swan Paradise A Pramana Experience Management
by A verified traveler from Orlando
Posted 31 Mar 2024
The beauty of this is indescribable ! It s truly a paradise!
Comment from Hotel Management
1 Apr 2024 by Tirta, Hotel Management
Dear Mr/s. Adir Sementilli,Om Swastyastu,Genuine to the World Greetings from Swan Paradise A Pramana ExperienceThank you very much for taking the time to write a lovely review about your stay with us. Your wonderful comments sincerely appreciated and will be shared with the entire Swan Paradise A Pramana Experience genuine teams.We will love to welcome you back soonCordially Yours,Swan Paradise A Pramana Experience Management
by A verified traveler
Posted 30 Mar 2024
Swan Paradise was a beautiful property, the villa was wonderful, pools were lovely and the staff went over and above as far as service. However it was located about a half hour drive to Ubud with little in the area outside the property. In addition there was only one restaurant- the food was good but it would have been nice to have more options!
Comment from Hotel Management
30 Mar 2024 by Tirta, Hotel Management
Dear Ms. Sharon Field,Om Swastyastu,Genuine to the World Greetings from Swan Paradise A Pramana Experience First of all, thank you very much for staying with us recently and for sharing your feedback of your stay experienceWe will table your constructive feedback with our respective department head for our immediate action and improvement. We hope this experience would not tarnish your impression of our property and we love to welcoming you back again.Cordially Yours,Swan Paradise A Pramana Experience Management
by A verified traveler
Posted 6 Mar 2024
Absolutely a beautiful place! The staff and everybody was very friendly, and super nice! If you’re looking for a quiet, relaxing place, this is for you. Definitely will be back soon.
Comment from Hotel Management
6 Mar 2024 by Tirta, Hotel Management
Dear Mr. Jordan Mohler,Om Swastyastu,Genuine to the World Greetings from Swan Paradise A Pramana ExperienceThank you very much for taking the time to write a lovely review about your stay with us. Your wonderful comments sincerely appreciated and will be shared with the entire Swan Paradise A Pramana Experience genuine teams.We will love to welcome you back soonCordially Yours,Swan Paradise A Pramana Experience Management
