Ratings based on 1,748 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from New Castle
Posted 9 Jun 2024
Everything nice and clean perfect for one stay
by A verified traveler
Posted 8 Jun 2024
Check in time was too slow kiosk were in operable
by A verified traveler
Posted 6 Jun 2024
Got Woke up with Construction pounding at our Window, wish I would of got another Room or Went somewhere else. Disappointed!
by A verified traveler
Posted 4 Jun 2024
We received a nice upgrade on the room we booked because the computer system was down.
Beautiful room!
Comment from Hotel Management
6 Jun 2024 by William Weiss, Hotel Management
We're thrilled to hear that you enjoyed your stay and that we were able to provide you with a beautiful room upgrade. Thank you for choosing Lady Luck Casino Black Hawk!
by A verified traveler
Posted 4 Jun 2024
My welcome message said there would be an assistant to help us check in at the kiosk. Upon arrival and departure the desk was complete abandoned. Our room had visible dirt on the floor and our window was covered in plastic did to construction. We weren’t notified of any construction upon reserving the room or anytime leading up to us arriving. Very disappointed.
Comment from Hotel Management
6 Jun 2024 by William Weiss, Hotel Management
Please excuse any inconvenience you experienced during your stay. We strive to provide a positive experience for all our guests and will address your concerns with our team. Thank you for bringing this to our attention.
by A verified traveler
Posted 3 Jun 2024
So impersonable, didn't like not having a front desk clerk. Got to our room and it looked like they were in the process of working on it. Had to move to a different room. Weren't allowed to check in to our room early unless we paid more. I think that is quite crappy!
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
6 Jun 2024 by William Weiss, Hotel Management
We apologize for any inconvenience you may have experienced during your visit. Please feel free to contact us at (775) 786-5700 to discuss your concerns further. Thank you for your feedback.
by A verified traveler
Posted 2 Jun 2024
Put us in the wrong room with a leaking toilet. Moved floors. Front desk was rude on the second day. No microwave in room. House keeping never came in on second day. Had to go get more coffee. Windows was covered with plastic. Elevated broke and door to our level was locked to get out side.
Comment from Hotel Management
6 Jun 2024 by William Weiss, Hotel Management
We are disappointed to hear about your experience at Lady Luck Casino Black Hawk. Please excuse any inconvenience you faced during your stay. We will address these issues with our team to ensure a better experience for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 2 Jun 2024
The hotel should get some kind of phone app for check in. The kiosk is ok, but a 10 dollar penalty for early check in is ridiculous. Even if its one minute.the hotel is hard to navigate once insde.
by A verified traveler
Posted 31 May 2024
