Ratings based on 969 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
The staff were very helpful when needi g to use their business center...yhey we t above and beyond to get my business documents scanned and uploaded...Thank you...wonderful staff
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 28 May 2024
was ok
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 25 May 2024
good
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 23 May 2024
I went last night to spend my birthday and while I was getting ready, one of the doors from the bathroom cabinet fell off hurting my feet and I was unable to properly walk. I called front desk and they sent maintenance but they didn’t even sent a bag of ice for me, I’m still hurting…
by A verified traveler
Posted 21 May 2024
room clean bed comfortable
by A verified traveler
Posted 19 May 2024
Our sink in the bathroom wouldn't drain. Our blackout curtains were cut and barely covered the door opening. Was a lot of early morning light coming in. Left to get coffee in the morning and when we returned our battery key reader had died. Locked out of our room. Called for extra blankets because there is no comforter on the beds (just like 4 layers of sheets) and said there was no housekeeping to deliver blankets to us. My 3rd time at this hotel and may not ever stay again.
by A verified traveler
Posted 19 May 2024
Everything was superior
Comment from Hotel Management
22 May 2024 by Tara Aragon, Hotel Management
We are overjoyed to hear that everything was superior during your visit. Thank you for choosing Horseshoe Black Hawk.
