Ratings based on 1,804 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Hotel is quiet as it's removed by a hallway from the noise of the casino. Nice rooftop pool and hot tubs! My only dissatisfaction was that the bed sheet covering the mattress was not fitted, just a flat sheet tucked in. The sheet wasn't big enough to avoid coming untucked so you ended up sleeping on a bare mattress...yuck.
by A verified traveler
Posted 16 May 2024
Awesome
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 16 May 2024
Worst place ever!! Only stayed because of thought was a good price, should have known better. Main concern was didnt have to use the room card to access the elevator to rooms!!!! Was with my elder Mom and asked for a low floor and close to elevator, can give you a adjoining room, no thank you dont care if it locks from both sides. Was charged $7 more for the resort fee then was quoted, upon asking at front desk before leaving was told oh its just all the taxes. Should have asked for a manager. If you safety and security, this is not the place
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
We do apologize for the inconvenience,
by A verified traveler
Posted 15 May 2024
Nothing
Comment from Hotel Management
15 May 2024 by Hotel Management, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 14 May 2024
The casino had closed off the 2nd floor enterance by the smoking and bus pickup area so guest had no access to the restrooms nor coffee at the hotel enterance.
Very inconvenient for hotel guest use !
As a senior this was awful.
Reason enough for me not to stay again.
Added so much more walking with a cane it made the trip overnight less appealing.
Desk staff were nice and helpful.
Could not use the hot tubs at adult pool hours as at 9:30 pm family’s had total use no open spot in outside hot tub nor the inside hot tub.
We reported it to desk staff they helped but that was at 10:00 pm.
We never could get use of the hot tub during our over night stay.
Comment from Hotel Management
14 May 2024 by Hotel Management, Hotel Management
We do apologize for the inconvenience.Thank you for staying with us.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Hotel Management, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 12 May 2024
It's a casino. Always over priced. The bathrooms are nice and we love the roof top pool
Comment from Hotel Management
13 May 2024 by Hotel Management, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Hotel Management, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 12 May 2024
Please get your elevators fixed/optimized. Waiting 10 - 15 mins when you have 5 of them is a little ridiculous.
Comment from Hotel Management
12 May 2024 by Hotel Management, Hotel Management
Sorry for the inconvenience.Thank you for staying with us.
