Ratings based on 223 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from 79404
Posted 14 May 2024
Great place
Comment from Hotel Management
16 May 2024 by Michela Carter, Hotel Management
Dear Scot,Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our staff and service. I will share your comments with the team as they will be thrilled. Please come back and visit us very soon.Kind regards,Michela CarterSales Account Manager
by A verified traveler
Posted 13 May 2024
Good central location for most “over the mountain” destinations.
Comment from Hotel Management
14 May 2024 by Michela Carter, Hotel Management
Dear Michael,Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our staff and service. I will share your comments with the team as they will be thrilled. Please come back and visit us very soon.Kind regards,Michela CarterSales Account Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Michela Carter, Hotel Management
Dear Bridget,Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our staff and service. I will share your comments with the team as they will be thrilled. Please come back and visit us very soon.Kind regards,Michela CarterSales Account Manager
by A verified traveler from Clemson
Posted 25 Mar 2024
Great , beautiful hotel! Great coffee bar!
Comment from Hotel Management
25 Mar 2024 by Michela Carter, Hotel Management
Dear Kim, Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future.Kind regards,Michela Carter
by A verified traveler
Posted 11 Mar 2024
My second stay and all was as it should be.
Comment from Hotel Management
11 Mar 2024 by Michela Carter, Hotel Management
Dear Lawrence,Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our staff and service. I will share your comments with the team as they will be thrilled. Please come back and visit us very soon.Kind regards,Michela CarterSales Account Manager
by A verified traveler
Posted 19 Feb 2024
At check in they tried to charge me for the stay even though I had already paid through you. It took them a while to get it straightened out.
Comment from Hotel Management
20 Feb 2024 by Michela Carter, Hotel Management
Dear Guest,Thank you for taking the time to fill out a review on your recent stay with us at the Valley Hotel. We all value your important patronage and please accept my sincere apologies for the issues you mentioned with your check-in experience. There is no excuse for this to have happened and I will personally address this with the entire team so that we do not have a recurrence going forward. We take extreme pride in our quality standards, and we hope that you will come back again so we can win back your trust.Kind regards,Michela Carter Sales Account Manager
by A verified traveler
Meh
Posted 17 Feb 2024 on HotelsRoom was dirty. Comfort of the room wasn't any different than other non boutique hotels. Other than the location, which was very good, I could have had the same experience at the Hampton Inn.
Comment from Hotel Management
20 Feb 2024 by Michela Carter, Hotel Management
Dear Cary,Thank you for taking the time to fill out a review on your recent visit to the Valley Hotel. We all value your important business and please accept my sincere apologies for the issues you mentioned with housekeeping and cleanliness. There is absolutely no excuse for this to have happened and I will personally address this with the entire team so that we do not have a recurrence going forward. We take extreme pride in our quality standards, and we hope that you will come back again so we can win back your trust.Kind regards,Michela Carter
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Michela Carter, Hotel Management
Dear Tiffany,Thank you for taking the opportunity to complete a survey on your recent stay with us. Please accept my sincere apologies for any issues you encountered during your visit. We take extreme pride in our quality standards, and we hope that you will come back again so we can win back your trust.Kind regards,Michela CarterSales Account Manager
by A verified traveler
Excellent getaway
Posted 11 Feb 2024 on HotelsThe people at the front desk were friendly and inviting. The room was clean and comfortable.
Comment from Hotel Management
12 Feb 2024 by Michela Carter, Hotel Management
Dear Guest,Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our staff and service. I will share your comments with the team as they will be thrilled. Please come back and visit us very soon.Kind regards,Michela CarterSales Account Manager
by A verified traveler
Posted 1 Feb 2024 on Orbitz
Comment from Hotel Management
21 Mar 2024 by Michela Carter, Hotel Management
Dear Darcie,Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our staff and service. I will share your comments with the team as they will be thrilled. Please come back and visit us very soon.Kind regards,Michela CarterSales Account Manager
