Ratings based on 865 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 16 Jun 2024
Great weekend break with my daughter
Comment from Hotel Management
18 Jun 2024 by Miah Kennedy Guest Services Team Leader, Hotel Management
Dear Alister,Thank you for taking the time to share your feedback from your most recent stay with us. We are delighted to hear you had an amazing stay and we hope to welcome you back again soon!Kindest regards,
by A verified traveler
Posted 14 Jun 2024
Beautiful rooms. Great staff
Comment from Hotel Management
14 Jun 2024 by Lucas - Guest Services, Hotel Management
Dear Brian, thank you for rating your stay and leaving a review. I am very happy to see you enjoyed your room and found our team helpful. I hope we can welcome you back soon!
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Lucas - Guest Services, Hotel Management
Dear Stephen, thank you for taking the time to rate your stay. I am very pleased to see you enjoyed your time with us, and I hope we can welcome you back soon.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Lucas - Guest Services, Hotel Management
Dear Omneya, thank you for taking the time to rate your stay at The Grand. I am very pleased to see you enjoyed your time here, and I hope we can welcome you back soon.
by A verified traveler
Posted 9 Jun 2024
This is our go to hotel in Birmingham.
Comment from Hotel Management
9 Jun 2024 by Lucas - Guest Services, Hotel Management
Dear Chetan, thank you very much for your review. We are always striving to be Birmingham's favourite hotel, so I hope we can welcome you back soon!
by A verified traveler
Posted 8 Jun 2024
How beautifully restored it was
Comment from Hotel Management
9 Jun 2024 by Lucas - Guest Services, Hotel Management
Dear Sharyn, thank you very much for your review. We are extremely proud of our historic building, and I am always delighted to see the amazing restoration work appreciated. I hope we can welcome you back soon!
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
9 Jun 2024 by Lucas - Guest Services, Hotel Management
Dear Omneya, thank you for taking the time to rate your stay at The Grand Hotel. I am delighted to see you enjoyed your stay, and I hope we can welcome you back soon.
by A verified traveler
Posted 4 Jun 2024
Okay
Comment from Hotel Management
9 Jun 2024 by Lucas - Guest Services, Hotel Management
Dear Paul, thank you for taking the time to rate your stay at The Grand Hotel. I am delighted to see you enjoyed your stay, and I hope we can welcome you back soon.
by A verified traveler
Posted 27 May 2024
Lovely decor, didn’t really like the hot breakfast. Buffet was really good. Very clean and tidy. Beer not so great on the bar. Is this 5* ?
Comment from Hotel Management
28 May 2024 by Renea, Hotel Management
Dear Tim, Thank you for taking your time to provide us with your feedback and giving us 4*. I am happy to read that you have enjoyed the décor and cleanliness of the hotel. Please rest assure I will pas your feedback to our breakfast department as an area for improvement. We hope to welcome you back. Kind Regards, Renea Barisic Guest Services Supervisor
