Ratings based on 995 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Laveen
Posted 1 May 2024
Nice room, nice view.
Comment from Hotel Management
2 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Sergio,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ & SUITES BIRMINGHAM - BESSEMER. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice view and the nice room. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Danny , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 13 Apr 2024
Room was not clean. Dog food was on floor. No towels at all and none available. When asked to change rooms, we were told there would be an additional charge bc of it having 2 beds. A refund was requested and was told because it was more than 15 minutes that it was not possible.
Comment from Hotel Management
19 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Angele,Thank you for your review following your stay at Red Roof Inn PLUS+ & Suites Birmingham - Bessemer. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room was not clean, the towels were unavailable and the other listed issues hindered your stay, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Apr 2024
They didn't offer complimentary breakfast but over all the stay was excellent and the room was real clean
Comment from Hotel Management
10 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Sherrel,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES BIRMINGHAM - BESSEMER. I'm so glad you had a excellent stay and you were pleased with the cleanliness, prompting your 5/5 score. If you return to our location and require a hot meal, there are quite a few restaurants within walking distance of the property that you can enjoy.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Jan 2024
It was a good stay
Comment from Hotel Management
21 Jan 2024 by Linton Rediresponse Specialist , Hotel Management
Dear Chiquita,Thank you for sharing your thoughts on your recent visit to RED ROOF PLUS+ & SUITES BIRMINGHAM - BESSEMER. I was delighted to read that you had a good experience. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Red Roof Management
by A verified traveler
Posted 16 Jan 2024 on Hotels
Comment from Hotel Management
18 Jan 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Ann,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof PLUS+ Orlando-Convention Center/ Int'l Dr. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler from Metairie
Posted 29 Dec 2023 on Orbitz
The roof was dirty. There were no towels in the roof and guest services could not provide them since there were none available. Maintenance showed up at 9:00am knocking on door to replace A/C and housekeeping knocked several times even though I had a do not disturb sign on the door. I would not stay here again.
by A verified traveler
Posted 12 Nov 2023
Overall my stay was fine besides no toiletries, leaking toilet.
Comment from Hotel Management
14 Nov 2023 by Abigail Red Roof Management RediResponse Speciali, Hotel Management
Hello Shaderell,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ & Suites Birmingham - Bessemer. We do appreciate your comments. We do recognize that the absence of basic amenities can significantly impact a persons hotel experience and we sincerely apologize that yours was impacted as a result of this. We will share your comments with the property's management staff to directly address this important feedback,On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Abigail Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Abigail Red Roof Management RediResponse Special, Hotel Management
Hello Kimberly,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof PLUS+ & Suites Birmingham - Bessemer. I'm disappointed to see that your stay was less than ideal that prompted a 1/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Nov 2023 on Hotels
Comment from Hotel Management
9 Nov 2023 by Sashauna Red Roof Management, Hotel Management
Hello Brandi,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Birmingham - Bessemer. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
