Ratings based on 177 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Beachfront is great
Comment from Hotel Management
31 May 2024 by Erlia, Hotel Management
Hello Mabel,Love knowing that you found our suites with fully equipped kitchen just perfect! Also love seeing the shout out to our crew, who are all over the moon seeing it! See you soon!Cassia - The Trend Setter,Erlia
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 24 Feb 2024 on Hotels
by A verified traveler
Posted 30 Dec 2023
The tour offering is truly a ripoff and wouldn’t recommend anyone the offer.
The property was good and clean. But dining is expensive. There is no grocery shop around either. Don’t go there during rainy season.
Comment from Hotel Management
5 Jan 2024 by Erlia, Hotel Management
Hi ferri,Thank you for taking the time to write a review. We appreciate your comments and regret to hear thatyou were disappointed with the value of our service. We aim to provide all of our guest with a high-quality experience, and we hope to see you again in the near future. Cassia - The Trend Setter,Erlia
by A verified traveler
Posted 19 Dec 2023
The rooms are nice, we liked that it's near the golf course. However whenever we call a buggy, it always takes a while and the reception during check in is always chaotic and long q. Other than that, this is still one of our favourite hotels in Bintan.
Comment from Hotel Management
5 Jan 2024 by Erlia, Hotel Management
Hi Poh Li,Glad you loved our suite with fully equipped kitchen! Love that you loved us! Your concerns over the crew have been also noted and brought to the attention of the team for follow up. We are thankful for your feedback and will take action to improve. Hope to see you soon!Stay Cool!Erlia
by A verified traveler
Posted 3 Dec 2023 on Hotels
Comment from Hotel Management
8 Jan 2024 by Erlia, Hotel Management
Hi OSCAR,Glad to know you loved the interaction with our wonderful crew! Cheers for the flawless review! Come back again soon and hope you will enjoy the Sunrise! Be cool with Cassia,Erlia
by A verified traveler
Posted 28 Nov 2023
Had a great time! Staff were very helpful and friendly. Room was spacious and had a nice view of the beach.
Comment from Hotel Management
29 Nov 2023 by Erlia, Hotel Management
Hi Kelvin,Awesome to know you enjoyed your Cassia experience.The crew and I always enjoys reading super cool reviews such as the one you left us! We love that you loved us and our crew. Come back and see us soon! Cassia - The Trend Setter,Erlia
by A verified traveler
Posted 27 Nov 2023
Lovely view. Great ambience. Friendly staff.
Comment from Hotel Management
29 Nov 2023 by Erlia, Hotel Management
Hi Jaykumar,The crew and I glad you enjoyed your Cassia experience. Stay cool and see ya soon! Cassia - The Trend Setter,Erlia
by A verified traveler
Posted 23 Nov 2023
Comment from Hotel Management
8 Jan 2024 by Erlia, Hotel Management
Hi Ping,Super cool to know you loved your Cassia experience and everything we have to offer! Come back and visit us again soon! Be cool with Cassia, Erlia
by A verified traveler
Posted 13 Nov 2023
Great beach
Comment from Hotel Management
29 Nov 2023 by Erlia, Hotel Management
Hi Tim,Great to see you enjoyed our trendy hotel and location. The crew and I super happy knowing that you loved us! See you soon! Cassia - The Trend Setter,Erlia
