Ratings based on 1,222 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Some people were outstanding but there were a few rude people working there.
Comment from Hotel Management
3 Jun 2024 by HGC, Hotel Management
Dear William, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
by A verified traveler
Posted 2 Jun 2024
Extremely hard to
Comment from Hotel Management
2 Jun 2024 by HGC, Hotel Management
Dear Fran, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast
by A verified traveler
Posted 31 May 2024
Bartenders at pool bar were non attentive and poor attitudes, complaining of being slow and not making enough money.
Comment from Hotel Management
1 Jun 2024 by HGC, Hotel Management
Dear Susan, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast
by A verified traveler
Posted 31 May 2024
The carpet in the hotel was filthy. Getting to the lobby to check in was very difficult. The entrance is hard to find. There needs to be better signage to direct people to the hidden entry. There was no valet service after 9:00 p.m., and we were not allowed to use a luggage cart to get our luggage to the room. On the plus side, the hotel staff on duty was pleasant and very accommodating.
Comment from Hotel Management
1 Jun 2024 by HGC, Hotel Management
Dear Felice, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast
by A verified traveler
Posted 30 May 2024
Okay
Comment from Hotel Management
31 May 2024 by Tamra Lucas, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 26 May 2024
good
Comment from Hotel Management
28 May 2024 by HGC, Hotel Management
Dear Jung, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
by A verified traveler
Posted 25 May 2024
Very great atmosphere to stay in!!
Comment from Hotel Management
25 May 2024 by HGC, Hotel Management
Dear Jereme, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
by A verified traveler
Posted 24 May 2024
Room Service was acceptable, room was not cleaned during our stay
Comment from Hotel Management
24 May 2024 by HGC, Hotel Management
Dear Eddie, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast
by A verified traveler
Posted 24 May 2024
We truly enjoyed our stay at the Harrah’s on the Gulf Coast. I love the options of the food court as well as the option to sit at a restaurant. Also the pool and hot tub were perfect! We will be back soon!
Comment from Hotel Management
24 May 2024 by HGC, Hotel Management
Dear Britney, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
by A verified traveler from SENECA
Posted 24 May 2024
Biggest complaint was the room. Not only was there no maid service but the room was very basic. No pen or paper, no clock, no hotel directory, not even a bible. Fridge was set too cold so it was a freezer and the thermostat was frozen so we couldn't turn it down. Comfortable mattress but pillows were too hard and fat. Shower nice
Comment from Hotel Management
24 May 2024 by HGC, Hotel Management
Dear Ralph, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast
