Ratings based on 953 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Easy to find off I-10. Newly remodeled and the guy said they are going to remodel again? Don’t know what is up with that. The only complaint if I’m being picky is the fragrance in the room. Not bleach or cleaner but a strong Glade like fragrance I could live without. Doesn’t seem to be masking any other smell. But I would rather smell nothing.
Comment from Hotel Management
21 May 2024 by Hotel Manager , Hotel Management
Dear Lynn,Thank you for your recent stay at our property. We're glad you found our location convenient and appreciated our recent remodel. Regarding the fragrance in the room, we apologize for any discomfort it may have caused. We'll certainly look into this matter to ensure a more pleasant experience for our guests. We hope to welcome you back for another stay soon.Sincerely, Hotel Manager
by A verified traveler
Posted 20 May 2024
We will be back
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay with us and look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Wonderful stay.
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear you had a wonderful stay with us. We look forward to welcoming you back soon for another memorable experience.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
The rooms did not look anyways nice as represented online.The room smelled very musty & there was on tv remote in the room, after we got the remote the tv didn’t work. The front desk got the tv working but would not work agonist the morning. They worked on it again while we were out of the room but it was very staticy. We will not stay there ago@ probably not at any other Best Western
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We're sorry to hear that your stay fell short of expectations. We apologize for any inconvenience caused by the condition of the room and the issues with the TV. Your feedback is invaluable to us, and we'll be addressing these matters with our team to ensure improvements are made. We hope to have the opportunity to welcome you back and provide a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
I love this hotel I will get a new room again
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're thrilled to hear you had such a wonderful experience with us! We can't wait to welcome you back for another memorable stay.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon for another fantastic experience.Sincerely, Hotel Manager
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay. It's always our goal to provide top-notch service and amenities to our guests, and we're delighted that we could exceed your expectations. We look forward to welcoming you back for another exceptional stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Hotel Manager , Hotel Management
Dear Jennifer,Thank you for the 5-star rating. We aim for 100% guest satisfaction, and it's gratifying to know you were so pleased. We are committed to offering a superb mix of comfort, convenience, amenities, and value, and it seems you concur. Should your travels return you to this area, we hope you will choose to stay with us again. Serving guests like you makes being in this business truly delightful.Sincerely, Hotel Manager
by A verified traveler
Posted 10 May 2024
The front desk staff was very attentive, giving us extra towels and sheets for the sofabed.
Comment from Hotel Management
10 May 2024 by Hotel Manager , Hotel Management
Dear Chris,Thank you for the perfect rating and your positive feedback! We're thrilled to hear that our front desk staff provided attentive service during your stay, ensuring that you had everything you needed, including extra towels and sheets for the sofa bed. Guest satisfaction is our top priority, and we're glad we could make your stay comfortable and enjoyable. We appreciate your kind words and hope to welcome you back for another wonderful experience in the future! Sincerely, Hotel Manager
by A verified traveler
Posted 9 May 2024
Love it! Very clean
Comment from Hotel Management
10 May 2024 by Hotel Manager , Hotel Management
Dear Wendy,Thank you for the perfect rating and your positive feedback! We're thrilled to hear that you loved your stay with us and found our hotel very clean. Providing a clean and comfortable environment for our guests is always our priority. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future! Sincerely, Hotel Manager
