Ratings based on 304 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Southwest Ranches
Posted 25 Mar 2024
Everything amazing
Comment from Hotel Management
25 Mar 2024 by Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you found everything amazing during your stay at Sofitel Biarritz Le Miramar.Your satisfaction is our top priority, and it's incredibly rewarding to know that we succeeded in providing you with an exceptional experience.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another amazing stay in the near future.Kind regards,Juliette WattinneGuests Experiences & Quality Manager
by A verified traveler from Dove Canyon
Posted 2 Oct 2023
Comment from Hotel Management
24 Oct 2023 by Sofitel Biarritz Le Miramar, Hotel Management
Cher Monsieur,Je vous remercie pour votre note 5 étoiles. C'est un plaisir de savoir que vous avez apprécié votre séjour parmi nous.Au plaisir de vous accueillir de nouveau lors d'une prochaine parenthèse Biarrote,Sincèrement,Juliette WattinneResponsable Qualité et Expérience Clients
by A verified traveler
Posted 21 Sep 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by Sofitel Biarritz Le Miramar, Hotel Management
Dear Sir,We fully understand your frustration regarding the situation you encountered when cancelling your reservation and sincerely regret any inconvenience this may have caused. However, we would like to remind you that at the time of booking, you chose a non-cancellable rate, which means that the booking cannot be cancelled without charge. This policy is clearly stated at the time of booking and is also confirmed in the booking confirmation you received by e-mail.Our strict cancellation policy enables us to guarantee advantageous rates to our customers. We understand that unforeseen circumstances may arise, however, we are obliged to uphold the booking conditions for all our customers.We look forward to welcoming you again,Yours faithfullyJuliette WattinneGuests Experiences & Quality Manager
by A verified traveler
Posted 7 Sep 2023
Comment from Hotel Management
11 Sep 2023 by Sofitel Biarritz Le Miramar, Hotel Management
Cher Monsieur,Je vous remercie pour votre note 5 étoiles que nous prenons comme un encouragement.Au plaisir de vous accueillir de nouveau pour un prochain séjour sur la Côte Basque,Cordialement,Juliette WattinneResponsable Qualité et Expérience Clients
by A verified traveler
Posted 17 Aug 2023
My family booked this hotel thinking it looked like the pictures on the internet – it didn’t; the Sofitel Biarritz needs an URGENT refurbishment as it looks awful.
This Sofitel property should be taken away the 5* status immediately, as in reality, it has the condition of a 3*.
The carpets across the hotel are extremely old, the terrace of my room was falling apart (see pictures), and the entire outside is oxidated and looks like an old hotel in very poor condition.
The pictures in my review speak for itself. If you wish to have an awful experience as I did room 412 and experience the awful holiday, book the Sofitel!
Comment from Hotel Management
11 Sep 2023 by Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,Thank you for taking the time to provide feedback on your recent experience with us.We feel very sorry that your stay at the Sofitel Biarritz le Miramar did not meet your expectations and that the quality of service provided by our ambassadors was not enough to make your stay enjoyable. Your satisfaction remains our priority, and we hope to have the opportunity to regain your trust.Kind regards,Juliette WattinneGuests Experiences & Quality Manager
by A verified traveler
Posted 9 Aug 2023
Amazing Staff amazing place. Although the property probably would require a bit revamping it’s still amazing. I would recommend and come back.
Comment from Hotel Management
11 Aug 2023 by Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,Thank you for taking the time to write us such a kind review. It's a pleasure to read that you enjoyed your stay with us.We look forward to welcoming you back for another stopover in Biarritz.Kind regards,Juliette WattinneGuests Experiences & Quality Manager
by A verified traveler from Spring Lake
Posted 24 Jun 2023
Comment from Hotel Management
26 Jun 2023 by Sofitel Biarritz Le Miramar, Hotel Management
Cher Monsieur,Merci beaucoup pour votre commentaire cinq étoiles !Ce fut un plaisir de vous accueillir. Meilleures salutations, Juliette WattinneResponsable Qualité et Expérience Clients
by A verified traveler
Posted 19 Jun 2023 on Orbitz
Loved the view, the sound of the ocean waves on the shore, and proximity to everything! The staff was amazingly nice and friendly. Good food and drink.
Comment from Hotel Management
26 Jun 2023 by Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,Thank you so much for taking the time to share your review further to your recent experience at the Sofitel Biarritz le Miramar.It is such a pleasure to read that you fully enjoyed your experience with us, and thank you for underlining the thoughtfulness of our ambassadors.We hope we will have the pleasure to welcome you back during a future trip in the Basque CountryKind regards,Juliette WattinneGuests Experiences & Quality Manager
by A verified traveler from Miami
Posted 27 Apr 2023
Comment from Hotel Management
22 May 2023 by Sofitel Biarritz Le Miramar, Hotel Management
Chère Madame,Nous sommes ravis de prendre connaissance de votre grande satisfaction au travers de l'excellente note que vous nous avez attribuée. Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir de nouveau,SincèrementJuliette WattinneResponsable Qualité et Expérience clients
by A verified traveler
Posted 30 Oct 2022
Beautiful Location property pretty run down , quality/ price
Poor
Comment from Hotel Management
3 Nov 2022 by Sofitel Biarritz Le Miramar, Hotel Management
Dear Guest,Thank you for sharing your experience with us and taking your time to write us about your recent visit to Sofitel Biarritz.We feel very sorry that your stay at the Sofitel Biarritz le Miramar did not meet your expectations regarding the quality of service. I have shared your feedback about our facilities with our General Manager in order to take actions.Once again, thank you for taking the time to share your feedback. We hope to welcome you back and show you all our savoir faire.Best regards,Juliette WattinneGuests Experiences & Quality Manager
