Ratings based on 865 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
There was a bad smell in the elevator and hallways. There was loud noise from the unit above me all night. I checked out two days early and stayed at a different hotel.
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Dear Eileen, We sincerely apologize for the inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and pleasant environment for all our guests. We regret that you encountered issues with unpleasant odors and disturbances from neighboring units. Please know that we take your feedback seriously and promptly address these concerns with the relevant teams to ensure a more enjoyable experience for future guests. We understand your decision to check out early and are sorry we couldn't rectify the situation during your stay. Your feedback helps us improve, and we hope to welcome you back for a much better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 11 May 2024
the room is setup very nice and not old fashioned. they have a full fridge and a single stove top burner and cabinets which was great for our trip
by A verified traveler
Posted 10 May 2024
Since I'm older the most important things for me are safety and cleanliness. I found no issues with either of these. The hotel was clean and I never felt like my safety was compromised at any time.
Comment from Hotel Management
11 May 2024 by Hotel Management, Hotel Management
Dear Janice, We are delighted that your stay at Extended Stay America met your expectations for safety and cleanliness! Our top priority is ensuring a comfortable and secure environment for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future!Sincerely,Hotel Management
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 21 Apr 2024
I wike at 4am with a bedbug biting me.. Had to runout of there. Not a happy
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear Leah, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 26 Mar 2024
Filthy dirty with trash, cigarette buts, and liquor bottles everywhere and I do mean everywhere
Comment from Hotel Management
27 Mar 2024 by Hotel Management , Hotel Management
Dear Jennifer, Thank you for sharing your feedback. We apologize for the unsatisfactory conditions you encountered during your stay. Maintaining a clean and welcoming environment is a top priority for us, and we will address this matter with our housekeeping team to ensure it does not happen again. Your feedback is invaluable as we strive to improve our services. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 Mar 2024
Everything was fine
by A verified traveler from New Tripoli
Posted 12 Mar 2024
Front desk staff are wonderful they made our stay very comfortable
Comment from Hotel Management
13 Mar 2024 by Hotel Management , Hotel Management
Dear Jennifer, Thank you for the kind review and for taking the time to appreciate our dedicated staff. We are delighted that you had a pleasant experience and that our associates provided you with exceptional and personalized service. Our team is committed to delivering outstanding hospitality to each guest, and we are thrilled to hear that we met your expectations. We will make sure to share your positive feedback with our staff, and we look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management
