Ratings based on 953 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 8 May 2024
Very nice and clean
Comment from Hotel Management
8 May 2024 by Guest Services, Hotel Management
Thank you so Much! We value your opinion!
by A verified traveler
Posted 7 May 2024
Loved the free laundry service and staff was polite
Comment from Hotel Management
8 May 2024 by Heather Waltz, GM, Hotel Management
Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed our complimentary laundry service and that our staff left a positive impression on you with their polite and courteous demeanor. Providing convenient amenities and exceptional service is at the core of what we do, and we're delighted that you had a pleasant experience during your stay.We truly appreciate your kind words and hope to have the opportunity to welcome you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by Heather Waltz, GM, Hotel Management
Thank you for your outstanding rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're delighted that we were able to meet your expectations.We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing us!
by A verified traveler
Posted 2 May 2024
Awesome stay
Comment from Hotel Management
3 May 2024 by Guest Services , Hotel Management
Thank you for your review!
by A verified traveler
Posted 1 May 2024
👍👍
Comment from Hotel Management
3 May 2024 by Heather Waltz, GM, Hotel Management
Thank you for the 5-star rating! We're thrilled to hear you had a great experience with us. If you ever need anything, don't hesitate to reach out.
by A verified traveler from Louisville
Posted 1 May 2024
This location was nice but the thin walls and lack of support from the desk staff ruined it. They put me across the hall from a family with small children and dogs. On top of that, the room next to me had two men arguing or yelling and the tv was way up. I called down to the front desk after about 10:30PM and no one answered. I called a second time and the young lady stated she would handle it. Sadly she never came up and did nothing. It was well after midnight by the time the two men stopped shouting, only for the family across the hall to get the dogs barking. Most of things clearly out of control of the hotel. However, refusing to address the issues is inexcusable.
Comment from Hotel Management
2 May 2024 by With Hospitality, Heather Waltz, GM, Hotel Management
I'm sorry to hear about your disappointing experience at our hotel. Your feedback is extremely valuable to us as we strive to improve our services. We sincerely apologize for the inconvenience caused by the noise disturbances during your stay and the lack of prompt assistance from our front desk staff.We understand how important a peaceful environment is for our guests, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we will take immediate steps to address the issues you raised and implement measures to prevent similar occurrences in the future.Please know that your comfort and satisfaction are our top priorities, and we appreciate you bringing this matter to our attention. We hope you will give us another opportunity to provide you with the exceptional experience you deserve on your next visit. If there's anything further we can do to make amends for your inconvenience, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to welcome you back for a much-improved experience.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Guest Services , Hotel Management
We value your opinion!
by A verified traveler
Posted 28 Apr 2024
Staff was very friendly!
Comment from Hotel Management
2 May 2024 by With Hospitality, Heather Waltz, GM, Hotel Management
We're delighted to hear that you found our staff to be friendly! Providing excellent customer service is a top priority for us, and we're thrilled that our team made a positive impression on your stay. We'll be sure to pass along your kind words to our staff members. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We can't wait to welcome you back for another wonderful stay in the future!
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
3 May 2024 by Guest Services, Hotel Management
Thank you!
