Ratings based on 959 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
The hotel was clean and the staff was very friendly. The hotel is in a quiet residential area with a few other hotels. There were a few good restaurants nearby and public transportation was nearby.
Comment from Hotel Management
31 May 2024 by crm, Hotel Management
Dear Judy,Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our hotel clean and our staff friendly.We're delighted that you enjoyed the quiet residential area where our hotel is located, as well as the proximity to good restaurants and public transportation options.It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another enjoyable stay.Best regards,DilanGuest Experience Team
by A verified traveler from McAllen
Posted 23 May 2024
Great place to stay. Very Nice.
Comment from Hotel Management
31 May 2024 by crm, Hotel Management
Dear Jo Anne,Thank you for your brief but wonderful feedback! We're thrilled to hear that you had a great stay with us and found our hotel to be very nice.We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Best regards,DilanGuest Experience Team
by A verified traveler
Posted 15 May 2024
It was just what I needed for my trip. The room, very small, but ok for all my needs, and eveything is modern and clean. I really liked it.
Comment from Hotel Management
31 May 2024 by crm, Hotel Management
Dear Alessandro,Thank you for sharing your experience with us! We're delighted to hear that our hotel met your needs for your trip.We're glad that despite the small size of the room, it was sufficient for all your needs, and that you appreciated the modern and clean facilities.It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another enjoyable stay.Best regards,DilanGuest Experience Team
by A verified traveler
Posted 12 May 2024
Lovely staff/service. Breakfast options are great as is the food.
Hotel rooms are compact, clean and tidy, with comfy beds.
Everything you need for a long weekend break. Would highly recommend.
Comment from Hotel Management
31 May 2024 by crm, Hotel Management
Dear Janet,Thank you for your wonderful feedback! We're thrilled to hear that you had a lovely experience with our staff and enjoyed our breakfast options and food offerings.We're delighted that you found our hotel rooms to be compact, clean, and tidy, with comfy beds, providing everything you need for a long weekend break.Your recommendation means a lot to us, and we're grateful for your kind words.We look forward to welcoming you back for another enjoyable stay in the future!Best regards,DilanGuest Experience Team
by A verified traveler
Posted 10 May 2024
Rooms are small but more than adequate. Excellent proximity to transit to get you anywhere. Breakfast was wonderful and set you off for the day.
Comment from Hotel Management
10 May 2024 by crm, Hotel Management
Dear Scott,Thank you for sharing your experience with us. We're delighted that you found our hotel's proximity to transit excellent and that you enjoyed our breakfast offerings.We appreciate your feedback regarding the room size. While some of our rooms may be smaller, we also offer larger rooms that may better suit your preferences during your next stay. Please feel free to inquire about our room options when booking your next visit.We look forward to the opportunity to welcome you back and ensure you have a comfortable and enjoyable stay with us.Kind regards,DilanGuest Experience Team
by A verified traveler
Posted 7 May 2024
Great location and service. Near underground station. Nice bar, satisfactory breakfast. Standard double rooms very small however comfortable bed and roomy shower!
Comment from Hotel Management
10 May 2024 by crm, Hotel Management
Dear Nicholas,Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our great location and service, as well as the convenience of being near the underground station.We're glad you found our bar enjoyable and the breakfast satisfactory. We appreciate your feedback regarding the size of our standard double rooms, and we're pleased to hear that despite this, you found the bed comfortable and the shower roomy.Your comments are valuable to us as we continuously strive to improve our guests' experience. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay.Kind regards,DilanGuest Experience Team
by A verified traveler
Posted 21 Apr 2024
The staff at this property was really pleasant and helpful. The people at the desk were happy to come up with ideas to help plan the day. The downside of this hotel is that none of the food is really any good, and the shampoo/ conditioner/soap for the shower is really not good, and difficult to use because it is so thin and there are no washcloths. The rooms are small but clean. I was a little bit disappointed with the facilities given the price of the room. But as I say it was a good location, and the staff was lovely.
Comment from Hotel Management
25 Apr 2024 by crm, Hotel Management
Dear Barbara,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff pleasant and helpful, and that they were able to assist you in planning your day.We're sorry to learn that the quality of our food and bathroom amenities did not meet your expectations. Your comments are valuable to us, and we will review our offerings to ensure they meet the standards our guests deserve.Regarding the room size, we understand your concerns and apologize for any inconvenience caused. We strive to provide comfortable accommodations at competitive prices, and we will take your feedback into consideration as we continue to improve.We're glad to hear that you appreciated our central location and the friendliness of our staff. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best Regards,Dilan,Guest Experience Team
by A verified traveler
Posted 11 Apr 2024
Central location. Room seemed in need of repair (thermostat a bit wonky, toilet was a bit loose).
Comment from Hotel Management
15 Apr 2024 by crm, Hotel Management
Dear Wilfried,Thank you for sharing your feedback with us. We appreciate your comments and are glad to hear that you found our hotel's central location convenient for your stay.We apologize for the issues you encountered with the room, including the wonky thermostat and the loose toilet. Providing a comfortable and well-maintained environment for our guests is important to us, and we regret any inconvenience these issues may have caused during your stay.Please rest assured that we will address these maintenance concerns with our team to ensure that they are promptly resolved and that future guests do not experience similar issues.We appreciate your understanding and hope that despite these challenges, you were still able to enjoy your time with us.Kind regards,Dilan,Guest Experience Team
by A verified traveler
Posted 9 Apr 2024
Swimming pool was closed, air con did not work and the room.was therefore very uncomfortable. Would have liked tea/coffee options in the room
Comment from Hotel Management
10 Apr 2024 by crm, Hotel Management
Dear Julie,Thank you for taking the time to share your feedback with us regarding your recent stay.We apologize for any discomfort you experienced due to the issues with the air conditioning in your room. Our maintenance team has been promptly notified to address this matter to ensure our guests' comfort in the future.We regret any confusion regarding the swimming pool as our hotel does not feature one. We apologize for any inconvenience this may have caused and appreciate your understanding.Your suggestion for tea and coffee options in the room is noted, and we will certainly consider this for future enhancements to improve our guests' experience.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay.Kind regards,Dilan,Guest Experience Team
by A verified traveler
Posted 5 Apr 2024
I stayed in this hotel for 5 nights with my son who is a wheelchair user. We requested a twin room but when we got there it was a double. However I was given a comfortable folding bed then moved to a twin accessible the next day so it was fine. The main issue I had with the room was the bathroom, the shower hose plus the towel rack were up high and well out of reach of a wheelchair user. So it’s obviously an oversight in the design of the barrier free room. Otherwise we loved the room. We had pizza in the restaurant one night and it was really good, much better than we’ve had in other hotels. It took ages to come and when it did it looked like it had been made from scratch. We were really impressed. The hotel was really clean, quiet as well, with good facilities. The tap water in the bathroom was drinking water so this was a bonus too. I did think the breakfast was a bit pricey, at €30 for 2 people, but then Berlin is a pretty expensive city so it’s probably in line with all hotels. I should’ve booked the room with breakfast. It’s so close to the U station, and there are some lovely restaurants and cafes nearby too. It’s really well situated. I’d definitely recommend the hotel, although because of the lift to get in for wheelchairs I think I’d maybe stay somewhere else. We definitely prefer to be able to come and go independently and not have to get someone to let us in. However this isn’t a reflection on the hotel as we had a great stay, and the staff were really helpful.
Comment from Hotel Management
8 Apr 2024 by crm, Hotel Management
Dear Kelly,Thank you for taking the time to share your detailed feedback regarding your recent stay with us.We're pleased to hear that overall you had a positive experience and that you found our staff to be helpful. We apologize for the initial oversight regarding your room request, but we're glad that we were able to accommodate your needs promptly and that you found the twin accessible room comfortable.We appreciate your constructive feedback regarding the bathroom accessibility and have taken note of your comments regarding the shower hose and towel rack placement. Rest assured, we will review our accessible room design to ensure that it meets the needs of all our guests, including wheelchair users.It's wonderful to hear that you enjoyed the quality of our restaurant's pizza and that you found our hotel to be clean, quiet, and well-equipped with good facilities. We're also glad that you appreciated the convenience of the tap water being drinkable.Regarding the breakfast pricing, we understand your concerns and will take your feedback into consideration for future adjustments.We're sorry to hear about the inconvenience caused by the lift for wheelchair access. We strive to provide a welcoming and accessible environment for all our guests, and we will review our accessibility procedures to ensure a smoother experience for guests with mobility needs.We're grateful for your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Kind regards,Dilan,Guest Experience Team
